Extended Stay America Select Suites - Tampa - Brandon

Business response:

Dear Wendy, We apologize for the cleanliness concerns you encountered in the stairways and walkways. Maintaining a clean and welcoming environment is important to us, and we will address these issues with our team to ensure better upkeep. We appreciate you bringing this to our attention, as it helps us improve. Your experience matters to us, and we hope to provide a much better stay on your next visit.Sincerely,Hotel Management 

Business response:

Dear Daniel, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the quiet, clean environment and smooth check-in process. It’s always great to know we met your expectations, especially during your short stay. We’d love to have you back for a longer visit whenever the opportunity arises. Thank you again for choosing us, and we look forward to welcoming you back to Extended Stay America in the future! Sincerely,Hotel Management 

Business response:

Dear Richard, We sincerely apologize for any pest issues you encountered during your stay. This is not the standard we strive for, and we take such concerns very seriously. Our team is addressing this immediately with professional pest control to ensure a more comfortable environment for our guests. Your experience is important to us, and we appreciate the opportunity to improve. We hope to provide a better stay in the future.Sincerely,Hotel Management