Extended Stay America Select Suites - Tampa - Brandon

Business response:

Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you found your stay clean and quiet—two qualities we know are important for a comfortable and restful experience. Our team works hard to maintain a peaceful environment and high standards of cleanliness, and it’s always rewarding to know our efforts made a difference during your visit. We truly appreciate you taking the time to share your experience with us and look forward to welcoming you back to Extended Stay America for another pleasant stay in th... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. We appreciate your feedback. It was our pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you experienced with odors and worn furniture during your stay. We understand how important comfort and cleanliness are, and we are actively working to address these concerns and update our property. Your comments are valuable to us, and we are committed to providing a more pleasant environment for our guests. We hope you’ll consider staying with us again and allow us to offer you a more comfortable experience.Sincerely,Hotel Management