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Extended Stay America Select Suites - Tampa - Brandon
- Hotels
- Brandon, FL
About this business
Location details
330 Grand Regency Blvd., Brandon, FL, 33510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First impressions is that its adequate. The environnement outside is quiet, however, the person in the room above played loud computer games most of the night. Then it sounded like he was playing soccer as there was constant moving around and pounding on the floor. Inside, we found a roach running around on the bathroom counter, also some other large flying bug I had to usher out of the room. The toilet did not flush. The bedsheets were clean but rough. The kitchen, dining, and bathroom surfaces were not overtly dirty but se... read more
Business response:
Dear Gwyneth, Thank you for your feedback on your recent stay. We're glad to hear that the environment outside was peaceful and that the cleanliness of the bedsheets met your expectations. We understand that disturbances from other guests can impact the tranquility of your stay, and we strive to ensure all guests enjoy a restful experience. We also appreciate your observations regarding the upkeep of the room and will consider your suggestions as we continually work to enhance our guest experience. We hope to better serve yo... read more
Ok
Business response:
Dear lekesha, Thank you for taking the time to provide your feedback. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management
Comfy but lacking the usual amenities The lady at Check In (Leslie) was very nice and friendly, she made us aware of all the issues before agreeing to check in. She gave us an upgrade and we stayed right above the lobby in a 2 bedroom apartment. It was super comfy and although it was not equiped or had the amenties as other Extended Stay it was enough for us since we just needed a place to rest nearby. The beds were super comfy and thankfully unlike other reviewers I did not see any roaches and our apartment was very clean.
Wash your own towels and sheets Unless you're staying for 2 weeks or more, this place is not for you. You will not get clean towels or bed sheets unless you wash them yourself. The majority of guests appear to be folks who cannot otherwise afford to, or qualify, to rent or lease an apartment or house. Many were heavy smokers and others were smoking pot in their rooms. I'm sorry, but I cannot recommend this place to anyone expecting a typical hotel stay. I must say in their favor, that I never feared for my safety and the ove... read more
Business response:
Dear Ramon, We apologize for the inconvenience you experienced during your stay. We understand your concerns while we strive to accommodate guests of all durations. Your feedback regarding cleanliness and the behavior of other guests is concerning, and we will address these issues promptly with our team to ensure improvements are made. We offer housekeeping service every week, but the service is always available at a nominal fee if needed. We appreciate your recognition of our efforts to maintain the property. Your feedback ... read more
Staff was dry and indifferent
Business response:
Dear Elieser, Thank you for writing a review of our hotel. It is good to know you were pleased with the services and had a good stay. However, your remarks on the staff are noted and shared with them to make changes. Please return for another outstanding time at Extended Stay America.Sincerely,Hotel Management
Excellent
Frequently asked questions about Extended Stay America Select Suites - Tampa - Brandon
How is Extended Stay America Select Suites - Tampa - Brandon rated?
Extended Stay America Select Suites - Tampa - Brandon has a 4.3 star rating with 1,395 reviews.
When is Extended Stay America Select Suites - Tampa - Brandon open?
Extended Stay America Select Suites - Tampa - Brandon is open now. It will close tomorrow at 12:00 a.m.