Extended Stay America Select Suites - Tampa - Brandon - East

Business response:

Dear Lexi, Thank you for taking the time to share your positive experience! We are thrilled to hear that you had a great stay with us. Our team works hard to provide excellent service and comfort, so it’s wonderful to know we met your expectations. Your feedback is greatly appreciated, and we will continue to strive for the highest level of guest satisfaction. We look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Abhinay, We sincerely apologize for the unpleasant odor you experienced during your stay. Please know that we take such concerns seriously and are actively working to address any issues related to cleanliness and comfort. Your experience does not reflect the standard we strive to maintain, and we are committed to improving. We appreciate your understanding and hope you’ll give us another chance to provide you with a better stay. Sincerely,Hotel Management 

Business response:

Dear kenneth, Thank you for your feedback. We’re glad to hear you had a comfortable stay and appreciated the room amenities. We apologize for the lack of morning coffee in both the room and lobby, and we understand how important it is to start the day with a fresh cup. Your feedback is valuable, and we’ll review our offerings to ensure a more convenient experience in the future. We hope to welcome you back to Extended Stay America for a more enjoyable stay.Sincerely,Hotel Management