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Extended Stay America Select Suites - Tuscaloosa
- Hotels
- Tuscaloosa, AL
About this business
Location details
4600 Doris Pate Dr, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I cancel my reservation for both night because the hotel had rats and they still charged me
Business response:
Dear Guest, We’re sorry to learn about the difficulties you experienced and the concerns that followed your change of plans. Situations of this nature are reviewed carefully, and your comments have been noted to ensure proper attention is given to the matter. We regret any inconvenience this may have caused and appreciate you taking the time to share your situation withus. Your feedback remains important as we continue working toward a more consistent guest experience. We hope you will allowusanother opportunity to restore y... read more
the entire second floor REEKS of MOTH BALLS! Can you put anything more toxic. OMG and the elevator is slow so you have to asphyxiate yourself in your sweatshirt while waiting. The decades of caked up black stuff in the bathrooms. Please OMG Vomit. Nasty. On a positive note, the girl at the front staff was lovely.
Business response:
Dear Guest, We sincerely regret that the condition of the second floor and elevator caused discomfort during your stay, and we apologize for the inconvenience you encountered. Your feedback regarding cleanliness has been shared with our housekeeping teams to address these concerns promptly. We are committed to improving the overall environment to ensure a more pleasant experience for our guests. We are glad our front desk team made a positive impression and hope you’ll consider returning, giving us the opportunity to provide... read more
This is the worst hotel that I have ever stayed at in my entire life. The bed felt like I was sleeping on the floor. The entire hotel smelled like cigarettes. The base of the outside of the bathtub was dirty. The tv dId not work. The refrigerator was old and rusty although I did not use it. It was the only hotel that had available rooms in Tuscaloosa, otherwise I would have not booked here. I would have been better of sleeping in my car
Business response:
Dear Meshonda, We sincerely apologize for the disappointing experience you had and for the discomfort caused by the condition of your room. From the bed and cleanliness issues to the in-room maintenance concerns, we understand how upsetting this must have been for you. We assure you that what you described does not reflect the standards we strive to uphold, and your feedback has been shared with the appropriate teams for immediate review. While we recognize that this stay fell short of expectations, we hope to have the oppor... read more
Would NOT recommend Arrived right around 10:30pm to find front desk “closed.” The desk agent heard me and rolled up the wooden divider. She was pleasant, checked me in then informed me how to get in touch with her after hours, (what?!!!) and to “slide the key” under the wood partition if I wanted to check out before they opened. The front desk was closed until 10am on Sunday. The room had a phone, but was not attached to the wall (I would have had to use the lobby phone to contact the desk agent); the room smelled of mildew ... read more
The fact that nobody even said a word to us. Asking for something or a question was uncomfortable as the staff was very rude. Only nice one was the Black Dude washing the windows & the walls on the elevator. Felt like goin into your parents house after pulling an all nighter... Uncomfortable, SCARY, & DIRTY ASS ROOM FLOORS!! I HAD TO BUY A MOP & CLEAN THE FLOOR MYSELF. IT WAS TOO STICKY TO WALK ON BAREFOOT!! THEN TO TREAT US THE WAY THEY DID. WHITE PRIVILEGED & ENTITLEMENT.....SO IF U AINT WHITE....JUS DONT & STAY AWAY!! Sor... read more
Business response:
Dear Guest, Thank you for sharing your experience—we are genuinely sorry that your stay left you feeling disrespected and uncomfortable. What you described is not the level of hospitality we aim to provide, and we sincerely apologize for the condition of your room and how you felt during your interactions with our team. Your feedback has been shared with management so that they can address these concerns directly. We are committed to improving and hope you will consider giving us another chance to provide the care and respec... read more
We made a reservation thru Expedia several days in advance and were told they had been on the phone 5 hours to their secondary sellers to explain that they had no rooms available. We had to find another hotel with a vacant room at 10:00 PM
Business response:
Dear Lois, Thank you for sharing your experience. We sincerely regret the inconvenience you encountered upon arrival, especially after making arrangements in advance. This is certainly not the smooth and dependable experience we strive to provide. However, we appreciate your patience in what was undoubtedly a frustrating situation. We hope you will consider giving us another opportunity to offer the level of service you expected. Sincerely, Hotel Management
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Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We are sorry to hear that your stay did not meet expectations. Guest impressions are incredibly important to us, and your feedback helps guide improvements that enhance future visits. We are committed to creating a more satisfying experience for all who stay with us and hope you’ll consider returning so we may have the opportunity to provide a more enjoyable visit.Sincerely,Hotel Management
The check in lady was great and the AC worked well. Could not get extra towels. Highway noise was very loud. Bed was smaller than expected. The keycard locks were temperamental, difficult to open. The places were advertised as having a kitchen but there were no amenities or cookware in room to use, not even a coffee machine.
Business response:
Dear Shawn, Thank you for your feedback. We’re pleased to hear that you had a positive experience with check-in and the AC. We apologize for the issues you encountered with the towels, highway noise, bed size, and keycard locks. Additionally, we regret that the kitchen amenities and cookware were not as expected. We will address these concerns to ensure a better experience for future guests. Your feedback is valuable, and we hope to improve on these aspects during your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tuscaloosa
How is Extended Stay America Select Suites - Tuscaloosa rated?
Extended Stay America Select Suites - Tuscaloosa has a 3.1 star rating with 526 reviews.
When is Extended Stay America Select Suites - Tuscaloosa open?
Extended Stay America Select Suites - Tuscaloosa is open now. It will close tomorrow at 12:00 a.m.