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Extended Stay America Select Suites - Tuscaloosa
- Hotels
- Tuscaloosa, AL
About this business
Location details
4600 Doris Pate Dr, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mildew growing in fridge, baseboards falling off wall, whole place smelled from smokers, desk was broken, door had gap from being previously prayed open, staff made excuses for disrepair, overall do not recommend, do not stay here.
Business response:
Dear Isaiah, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We regret to learn that you did not have a completely satisfactory experience and apologize for any inconvenience. Your comments have been extremely helpful in identifying areas where we need to improve, and we will take all necessary steps to address them. Please know that your feedback is highly appreciated, and we hope to have the opportunity to better serve you in the future and provide you with an exceptional... read more
Do not go here . There was electrical outlets open . Could have shocked me
Business response:
Sorry you did not have a good stay.. I will share this with the team
Third World Vibes. This place was $319 a night on an Alabama game day night. The person working the desk was rude when we got in at 10:30 or so. We put her out making her work it seems. It was pretty nasty. The bed squeaked. The refrigerator compressor made a loud noise all night. You can hear people through the walls. Smelled strong like cigarettes and weed. You can hear people outside. The floor was dirty. There was no shampoo. There was a paper sack with a goody bag that had old Halloween candy in it. Very sad situation i... read more
Business response:
Dear Guest, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service we... read more
This property is over priced a doesn't offer pot's or pan's during your stay there is an additional charge for them and $2.00 for clean towels while you stay. There is no daily house keeping or cleaning being done usless you stay 14 days or more... Rooms walls dirty bathroom dirty bedside tables dirty refrigerator dirty sink stove and microwave dirty tub dirty base borads dirty. When guest check out room should be clean with great detail.
Business response:
Thank you for your feedback, I will discuss with our team..
!!!! Bring Roach Spray !!!!! I had to lay a layer of bug spray down. There are roaches here. After I finally got to sleep after making it safe for us, I woke up to 3 roaches dead from me spraying the boarders of the room. The hallways from the entrance smell of weed and cigarette. The hallway of the first floor had cigarette smoke coming from one doorway. Please wear shower shoes before getting in the shower. There's mold and hair left in there. Clean the shower before you take a shower. I can go on about how bad this place ... read more
Business response:
We are sorry that you had to go through this and I will address this with my team
this property was pretty nasty, will never stay in one again.
Business response:
Dear Raymond, It was disappointing to read that you did not like the property and failed to meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same experience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Bed was extremely small and uncomfortable. Dead roach on floor in room. There was a sunken in place in the floor that when you stepped on it you felt like you might fall through.
Business response:
Dear Chase, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to make it up to you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Tuscaloosa
How is Extended Stay America Select Suites - Tuscaloosa rated?
Extended Stay America Select Suites - Tuscaloosa has a 3.1 star rating with 526 reviews.
When is Extended Stay America Select Suites - Tuscaloosa open?
Extended Stay America Select Suites - Tuscaloosa is open now. It will close tomorrow at 12:00 a.m.