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Extended Stay America Select Suites - Tuscaloosa
- Hotels
- Tuscaloosa, AL
About this business
Location details
4600 Doris Pate Dr, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I could not stay in the property because of bugs in the bed and roaches and other insects in the bathroom. I would like a refund.
Business response:
Hello Greg. We can't tell you how disappointed we are to see that you experienced issues with pest sightings, and apologize for the inconvenience that was caused during your stay. We will communicate these concerns with our pest control provider so that we can have the property serviced. Thank you for bringing these issues to our attention and we hope that your future travels are wonderful ones.
Can't believe I paid so much! Busy weekend and not many choices, and they took advantage of that to raise their daily rates. Bring your own soap, tolerate the smell, don't expect anything, and come to terms that a soft, lumpy, worn-out bed MAY be slightly better than just sleeping in your car...
Business response:
Thank you for taking the time to rate and review your stay, David. We apologize for the issues that you experienced while at our hotel, as we never want your time with us to be less than perfect. We are always looking for ways to improve and your feedback will help us do just that. Thank you for allowing us to host you and we wish you all the best in your future travels.
Roach motel if there ever was one Room was filthy. Bugs on the floor. Looking like part of the floor in the kitchen was caving in. Microwave door was broken and won’t completely so the light would not turn off without unplugging it. Shower had zero water pressure making taking a shower impossible. Door on the cabinet was completely missing. Bed had stains and smelt moldy.
Business response:
We appreciate you sharing your experience with us, Paul. Seeing the issues you had with cleanliness, maintenance issues and pest sightings, is truly disappointing. Our housekeeping team works hard to maintain a stay that is sparkling clean and we are so sorry that we fell short in this area. We will make sure that we address these concerns with our team at the property so that we can avoid these problems in the future.
The bed was so uncomfortable my back and neck hurt the next morning did NOT sleep at all the floor was sticky and nasty the toilet was completely loose. Guy at check in was not friendly at all….. I was very disappointed so we definitely won’t be back. I’ve never stayed somewhere this bad before
Business response:
We appreciate you taking the time to rate and review your stay. We are so sorry that your stay was not the pleasant and comfortable one that we intended for because of the overall cleanliness and discomfort of the bed. We apologize for any inconvenience that this caused and will work to improve in these areas for all our future guests. We wish you all the best in your future travels.
Did not enjoy my stay. The front office had a difficult time navigating there system to check in guest. When asked about our room we were given short answers with no explanation other than “system is new”. Our room had an old refrigerator covered in rust. No coffee pot anywhere in the building or room! The parking lot was littered with trash. My guess is you get what you paid for. At least have coffee! I do not recommend this hotel.
Business response:
Thank you for taking the time to rate your stay with us, Victor. We are disappointed to see that we fell short in delivering a comfortable stay. We apologize for any inconvenience that this caused and will make sure that we communicate with our housekeeping and front desk team so that we can improve in these areas for all our future guests. Best wishes in your future travels.
We stayed at woodsprings Tuscaloosa after a night football game so that we didn’t have to drive 2 hours home. We decided next time, we’ll drive the 2 hours. The hallways smell of smoke. The Formica counter top in the bathroom is peeling off. It’s just old and yucky.
Business response:
Thank you for taking the time to rate your stay with us. We hate to see that our hotel did not meet your expectations. We pride ourselves in delivering a clean and comfortable and stay and we apologize that we fell short in this area during your time with us. We would love another chance to host you and show you a better experience the next time you are in the area. Best wishes in your future travels.
Bed bugs every where! First room didn’t have any linen including no sheets on the bed with bed bugs crawling on the walls and the 2nd room was the same. No waste your money here.
Business response:
We appreciate you sharing your experience with us, Eric. Your feedback regarding the potential pest sightings is very disappointing to hear. We work diligently to work with our pest control provider to ensure that our hotel is pest free. We will make sure that we communicate with our housekeeping team and pest control provider for immediate action and resolve. We are so sorry for any inconvenience or impact that this had on your stay, and we wish you all the best in your future travels.
Terrible! This hotel was filthy from the parking lot to the room. Shady characters lurking about outside and didn’t feel safe. The odor was unbearable. I would have left but it was late at night with no other vacancies available. Not even an ice machine or coffee available. The absolute worst hotel experience ever!
Business response:
Thank you for sharing your honest thoughts, Lou Ann. Please know, we are continually working to improve the service and experience provided to our valued guests. We can't apologize enough that your experience was not the exceptional one that we intended for you, and will make sure that we work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you the best in your future travels.
Dirty Hotel is dirty! Items are broken. Location is inconvenient.
Business response:
Thank you for your review, Amanda. Thank you for taking the time to review your stay. Our staff makes a tremendous effort to ensure that your time with us is clean and comfortable. We are so sorry that this did not come through and apologize that we failed to satisfy your expectations. Your feedback will be used to help us address these issues with our team so that we can avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Tuscaloosa
How is Extended Stay America Select Suites - Tuscaloosa rated?
Extended Stay America Select Suites - Tuscaloosa has a 3.1 star rating with 526 reviews.
When is Extended Stay America Select Suites - Tuscaloosa open?
Extended Stay America Select Suites - Tuscaloosa is open now. It will close tomorrow at 12:00 a.m.