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Extended Stay America Select Suites - Tuscaloosa
- Hotels
- Tuscaloosa, AL
About this business
Location details
4600 Doris Pate Dr, Tuscaloosa, AL, 35405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First the floor was dirty and also bugs in the floor and then last day before check out time the throw my stuff in the fridge without ask or consent I told them and they said ok I’ll take care and that’s it horrible place to stay
Terrible 😞
Corridors and the inside of the room strongly smelling smoke! My wife has asthma and had a terrible time during the night. Nobody from the staff there at night to attend us. Nobody at the front desk at 9am either for our check-out. The worst hotel I’ve ever been!
This hotel re-define the term- "The Roach Motel." Roaches everywhere!!! My wife and had to unpack our luggage to get the roaches out; plus, we had to shake our clothes. I will never ever stay at another facility with name "Wood Spring" attached
Room looks nothing like the picture . Bed was a spring board and cheap mattress horrible . They got roaches and the stench of weed and smoke throughout the entire hotel . And like that wasn’t enough the a/c wouldn’t cool off the room kept it on 60 the entire time I was there and never got it comfortable much less cool and the hot water didn’t work which I figured out the knob was installed backwards so it got hit when on cold setting . Worst hotel I’ve ever stayed at wouldn’t recommend to anyone not even as a joke to be mean... read more
Business response:
Hello Kevin. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.
Hotel stinks, the a/c in my room did not work and the key reader on the door was broken making it hard to get in
Business response:
We apologize that you did not enjoy your stay with us, Christopher. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Nasty hotel Room was not cleaned from the previous quest. Trash cans full of food and trash. No soap. Beds and lien dirty with hairs. Hair on towel and tub. Room was nasty. Front desk stated that was the only room available.
Business response:
David, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
HORRORVILLE This was by far the worst hotel I’ve stayed in in Tuscaloosa. I booked for a smoking room online when I got to the hotel the front desk attendant said there were no longer any smoking rooms available AFTER booking a smoking room online. I gets up to my room as soon as I turn the light on I see a roach. I didn’t even get to put my things down , as I turned and looked around there were roaches everywhere. All in the sink, all over the floor, all over the walls. I was too scared to even check the sheets after that! ... read more
Business response:
Shaniece, on behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much be... read more
The nastiest hotel I have ever been. Floors were nasty and dirty, the kitchenette was nasty, the bathroom was disgusting. I don't think the room has been cleaned since a long time ago. I wanted my money back and leave the hotel but there was no one at the lobby after 10pm. I do not recommend this hotel.
Business response:
Thank you for the review of your stay, Fuentes. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Tuscaloosa
How is Extended Stay America Select Suites - Tuscaloosa rated?
Extended Stay America Select Suites - Tuscaloosa has a 3.1 star rating with 526 reviews.
When is Extended Stay America Select Suites - Tuscaloosa open?
Extended Stay America Select Suites - Tuscaloosa is open now. It will close tomorrow at 12:00 a.m.