This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms smelled a bit must or smoked in slightly stove cabinets refrigerator looked worn
Business response:
Thank you for being our guest. We are sorry for the odder issues you had in your room and with the refrigerator. We have shared your comments with the appropriate individuals to make sure necessary actions are taken. We hope the rest of your stay was satisfactory, and please come back to us so that we can provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
Sasha, we are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The location is great, staff was friendly enough, however when I try to call the front desk the phone just rang and rang. I requested a non smoking room and the room stank of ciggarette smoke and the air condition unit was loud. I will not be staying here again.
Business response:
Thank you for being our guest. We regret the noise you experienced coming from the AC; moreover, we are sorry for the smoke smell you experienced while you were here and that our staff was not available to resolve the problem. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Elikia, we appreciate you taking the time to share your kind rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for sharing the fantastic rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Nice suite It is very clean. Nice suite. Needs new towers.
Business response:
Charlie, we appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your lovely comments with them. Thank you once more for giving us the opportunity to serve you, and we hope to provide you with another pleasant stay in the future. Sincerely, Hotel Management
Business response:
William, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,879 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.