This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very nice area things to do places to go thanks the front desk is very professional keep up the good work thanks for everything happy holidays
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the attentive service provided by our Front Desk associates. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good Nights sleep The hotel was a great experience overall. The room was clean and the staff was pleasant.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the exceptional service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Business response:
Wow - Miguel, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Great value. Good location. Will be staying there again.
Business response:
Kyle, thanks for being our guest at Extended Stay America. We are delighted to read you liked the value we offer and that our location was perfect for your needs. Thank you for allowing us to be of service, and we look forward to your next visit. Sincerely, Hotel Management
The room was okay but there was no coffee pot in any rooms also the room I had a kitchen in it but but didn't supply any dishes or pots and pans and I thought the ad said breakfast but there was only coffee and juice.
Business response:
Thank you for sharing your feedback on your stay with us. After reading your comment, it seems our front desk personnel failed to communicate to you about our kitchenware policy. Our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. We regret the inconvenience caused and ensure clear communications going forward. We hope to have the opportunity to welcome you back soon. Thanks again! Sincerely, Hotel Management
Rooms were clean and fairly up to date. Smell of smoke permeates the facility from the moment you enter the lobby. Breakfast consisted of a choice of granola bars or a small Otis Spunkmeyer muffins. I didn't try the coffee because I witnessed a guest cough all over the cups. Some of the guests were a little sketch. Ok for a reasonable overnight stay. Front desk was pleasant.
Business response:
Thank you for sharing your experience of your stay with us. We're happy you found our front desk team pleasant. However, we're sorry for the inconvenience you had with our breakfast offerings and the cleanliness issue you encountered. We will certainly share your feedback with the team involved in an effort to have a future enhancement. We value your business and hope to see you again. Sincerely, Hotel Management
Business response:
Inga, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Not a place I would recommend The location was alienating, the breakfast was abysmal & insulting & the welcome was chilly.
Business response:
Thank you for your review. We apologize for not meeting all of your expectations and the inconvenience caused. We can assure you that what you encountered is not acceptable, and we will be altering our guidelines to provide a better experience for every guest entering our doors. Thanks for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,864 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.