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Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
- Hotels
- Germantown, MD
About this business
Location details
12530 Milestone Center Dr., Germantown, MD, 20876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare minimum Hotel offers very little. “Breakfast” was granola bars and packaged oatmeal-did not even have tea bags. No ice machine. Room was comfortable but sparse. Ask for a room on top floor because you can hear guests above you.
Business response:
Sonja, thank you for your feedback about your stay with our hotel. It’s a pleasure knowing your overall stay with us was a comfortable one. However, we are disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to see you again soon. Sincerely, Hotel Management
Ok for the money Rooms were ok at best. Heat/ac units very loud and difficult to find comfort level. Breakfast was granola bars and coffee... Nobody cleaned the room the next day. No new towels were brought, bed made or floor vacuumed. I think I would look somewhere else next time
Business response:
Thank you for your feedback. We are pleased you had an overall nice stay. However, we are sorry we missed meeting your expectations. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Ok hotel near where I had to work I had to wait 10 minutes to check in. And had to wait another 10 minutes at the lobby to get my card to work again.
Business response:
Thank you for your feedback. We are pleased you stayed with us, but we are sorry for the inconvenience you experienced at the time of check-in. I have shared your feedback with my team in an effort to improve our service moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Home Away from Home Home away from home. I stay here everyone that I return to Maryland . Pleasant front desk staff and close to stores and shopping. Nice...................-zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Business response:
Thanks for being a repeat guest at Extended Stay America. We are glad to read you loved the service offered by our front desk staff and that our location was perfect for your needs. It was a pleasure hosting you again, and we look forward to your next visit soon. Sincerely, Hotel Management
Business response:
Miguel, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Difficult to park (16' truck). Front desk staff not overly efficient. Was a little noisy.
Business response:
Tamra, we appreciate you choosing our hotel for your accommodation. It is a pleasure knowing you had an overall comfortable stay. We take your feedback regarding our staff as a training tool to improve our services going further. We hope the positive aspects of your visit will bring you back in future. Sincerely, Hotel Management
Nice and quiet The hotel is situated in a quiet neighborhood of Germantown MD. It is surrounded by commercial buildings and gets very quiet by night. I would recommend this hotel.
Business response:
Thank you for sharing your kind review. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. Thanks again for your recommendation, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
Business response:
Benjamin, thank you for staying at Extended Stay America and sharing your wonderful rating. We are happy we met all your expectations and hope to have the pleasure of hosting you again when your travels bring you back this way. Sincerely, Hotel Management
Business response:
Randy, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone has a 3.5 star rating with 1,864 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Milestone is open now. It will close tomorrow at 12:00 a.m.