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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean Everything good just It smells like nicotine the room
Business response:
Dear Luis, Thank you for being our guest. It is good to know you had a pleasant stay. However, we apologize that our housekeeping staff overlooked some areas that do not meet our standards; therefore, we are very disappointed that this was your experience. Our team is committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
The king size bed was VERY uncomfortable, the sleeper sofa was so uncomfortable I can't imagine anyone would be able to sleep on it! The pillows were small and sad, the towels were cheap and rough, the window curtains didn't close all the way, the toilet wasn't secured to the floor well, the "grab & go" breakfast was a joke! They had oatmeal, coffee, hot chocolate, & oatmeal bars. Every time I went into the office, except for when I checked in, I had to wait several minutes for someone to come up to the desk. I think the onl... read more
Business response:
Dear Amanda, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
It's ok for the stay but it just needs to be upgraded a lot of old stuff needs to be updated
Business response:
Dear Michelle, Thank you for sharing your experience. We focus on providing our guests an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Everything was clean and smelling good. It's a peaceful and quiet area.
Located conveniently to our destination, check in/out was fast and efficient. Just spent one night so didn’t use any amenities
Business response:
Dear John, Thank you for choosing Extended Stay America. We are glad our location was convenient for your needs, and also you were pleased with our check-in and check-out process. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
That was very good thanks
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,680 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.