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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service was Not freindly.
Business response:
Dear Amnon, Thank you for choosing us. We apologize for the lack of friendly service you experienced during your stay. Providing exceptional hospitality is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will address this issue with our team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this matter to our attention. We appreciate your honesty and hope to have the oppo... read more
Good facility, but had to wait a while to check in while front desk clerk haggled with other potential guests (who seemingly did not have a valid reservation). Took a while to get to me.
Business response:
Dear Donald W, Thank you for sharing your experience with us. We apologize for any inconvenience you experienced during check-in due to delays caused by other guests. Our team strives to provide efficient and attentive service to all our guests. Your feedback is important, and we will address this issue to ensure smoother check-in experiences in the future. We appreciate your understanding and hope to welcome you back for an improved stay. Sincerely,Hotel Management
Buen lugar
Business response:
Dear Ramon, Thank you for your kind words for Extended Stay America! We're delighted to hear that you enjoyed your stay with us. Providing a positive experience for our guests is our top priority, and we're glad to know we met your expectations. Your satisfaction means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
The stay was very good !
Needs updated burn holes and dirty carpet
Business response:
Dear Ellen, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Love it
Business response:
Dear Henryko, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely,Hotel Management
The sheets of the bed were unwashed and had stains on them
Business response:
Dear Carlos, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the bed sheets during your stay. Maintaining cleanliness and comfort for our guests is of utmost importance to us, and we regret that we fell short on this occasion. Rest assured, we have addressed this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,013 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.