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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
have security that walked by the property during the night. I had a friend with me and when she left early in the morning, a man wrote down her license plate number because she turned her car on. We called the hotel, and he didn’t really do much.
Business response:
Dear Paige, We sincerely apologize for the experience you had during your stay. The safety and comfort of our guests is our top priority, and we take concerns like yours seriously. We are reviewing our security procedures to ensure better handling of such situations in the future. We appreciate you bringing this to our attention and will take steps to improve. We hope to welcome you back for a more positive experience next time.Sincerely,Hotel Management
There was a dripping pipe in the bathroom where the tub was. The light switches weren't working. No trash bin in the bathroom.
Business response:
Dear Karen, Thank you for your feedback. We apologize for the inconvenience caused by the dripping pipe, non-functional light switches, and the absence of a trash bin in the bathroom. These are not the standards we strive to maintain, and your concerns have been shared with our maintenance and housekeeping teams to address immediately. Your comfort and satisfaction are important to us, and we’re committed to making improvements. We appreciate your understanding and look forward to welcoming you back.Sincerely,Hotel Managemen... read more
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Stayed a night for business and it was just a great place. Very clean, everyone is very friendly. They accommodated my 36 foot box truck and there was food (restaurants) everywhere. Also it’s behind a TopGolf so that was cool.
I wish the little kitchenette had 2 plastic wine glasses, and a hair dryer in the bathroom. 😡😭😠
Business response:
Dear Cheryl, Thank you for your feedback. We appreciate your suggestions regarding additional kitchen items and a hair dryer. Our goal is to enhance the guest experience, and your input helps us identify areas for improvement. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.