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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All was great except I had to keep replacing key cards. The receptionist had too much to do and was unavailable when needed When I got it service was excellent.
Business response:
Dear Ethan, Thank you for staying with us and for your review. We are glad that your overall experience was pleasant. However, we apologize for the inconvenience caused by our key cards that have kept you from having an outstanding stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will return.Sincerely,Hotel Management
Great
.
Very poor customer service.
Business response:
Dear Brad, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Really cool place
Business response:
Dear Raymond, Thank you for sharing your review of your stay at Extended Stay America. We are delighted to hear that you found our hotel to be a cool place. Your positive feedback is greatly appreciated, and we are thrilled that you enjoyed your time with us. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another fantastic stay in the future.Best regards, Hotel Management
Very poor locations, dirty and smoke around
Business response:
Dear Alejandro, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the basis for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests and a smoke-free room, which we will address appropriately. Please return on your next visit to our location so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
2 rooms with double beds 3/5! Overall a good place to stay for the price! Clean rooms and plenty of parking lots. My disappointment in the old type of types of furniture and appliances! It'll be great to have newer furniture and appliances, especially in the bathroom, shower, fridge, etc. Also disappointed about the breakfast option! It was literally only hot coffee/teas and crackers. It'll be great to have more options for a hot reakfast!
Business response:
Dear Joyce, Thank you for sharing your experience with other travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Please know your observations are noted and shared accordingly with the appropriate individuals. Thank you for caring about improving our guest services. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Man... read more
Room reeked of cigarette smoke despite “the entire property is no smoking.” Cigarette ashes present. 2 lightbulbs burned out. Water leak from ceiling. Curtains falling off the rod and didn’t close. Had to go to front desk to get a hairdryer. Old hairdryer mount still on wall with sharp prongs exposed. All metal fixtures had rust. New floor, n recent paint, but scraped up behind the chair. Smell of old food in addition to the smoke. Furniture dinged up. Not worth the price - unacceptable.
Business response:
Dear Carolyn, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
The bed is comfortable, i didn't like the toilet was leaking
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,680 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.