This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buen lugar
Business response:
Dear Ramon, Thank you for your kind words for Extended Stay America! We're delighted to hear that you enjoyed your stay with us. Providing a positive experience for our guests is our top priority, and we're glad to know we met your expectations. Your satisfaction means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
The stay was very good !
Needs updated burn holes and dirty carpet
Business response:
Dear Ellen, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Love it
Business response:
Dear Henryko, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated.Thank you for choosing our hotel, and we look forward to welcoming you back soon! Sincerely,Hotel Management
Property was clean and quiet. Does need some updating.
No trash cans in room or bathroom weird
Business response:
Dear Robin, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused the absence of a trash can in the room. Your comments are highly valued, and we are committed to promptly addressing this oversight to enhance our guest experience. We appreciate your understanding and hope the remainder of your stay is enjoyable. Thank you for bringing this to our attention.Sincerely,Hotel Management
Very average I booked this hotel because I though I would need pet friendly. The bed was clean and made may be the one positive. The rest was average at best. I did not see any coffee out, and the office was locked when we were leaving. I couldn't even ask if they had it out somewhere.
Business response:
Dear John, Thank you for taking the time to share your experience with us. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we apologize for not meeting all of your expectations. We take our guests' feedback seriously and want to let you know that our front desk is available around the clock for future visits to help make your stay as comfortable as possible. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to sho... read more
Nice and quiet
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,680 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.