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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last minute travel plans needed a room... Last minute need for a room for the night. Easy.. quick and courteous!
Business response:
Ralph, thank you for choosing Extended Stay America for your overnight stay. We are glad to know you had apleasant time with us and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
The location, price and staff for a night was great. However, the tub was peeling its lining making the tub look less than appealing. I was expecting a full breakfast, but it was a grab-n-go breakfast, which was OK only because I had leftovers from a restaurant.
Business response:
We appreciate you writing about your stay at Extended Stay America. It is a pleasure knowing you liked the great pricing our hotel offers and that you were impressed with the service delivered by our associates. Your feedback regarding the bathtub and breakfast is shared with the appropriate individuals in an effort to improve our future guests' experiences. Please revisit us when in the area. Sincerely, Hotel Management
The kitchen area was ok, the staff was hard to find in the office there was a sign at front desk saying they would be back in 15 minutes a lot. Wanted to check out on last morning of stay and nobody there for at least 30 minutes left without checking out had to try call to finish our checkout which was not convenient at all
Business response:
Thank you for posting a review of your stay. We're glad to know overall you had a pleasant time with us, but we're sorry for the inattentiveness of our front desk associates. Please be assured that we have discussed your feedback with our team to make sure such incidents can be prevented from occurring again. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Little bit worse than expected Compatible with price
Business response:
Thank you for the feedback. Although overall you had a pleasant visit, we are sorry for your stay was not as you expected. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I was more than happy with my room and stay (especially for the price), but folks looking for 3 star amenities at a 1.5 star price might be disappointed. The lining of the bathtub was peeling, the fridge door was dented, etc. Nothing that took away from my stay, but a little "you get what you pay for".
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed accommodation and that you were pleased with our affordable rates. However, we're sorry for the maintenance issues you encountered in your room. We have discussed your feedback with the appropriate team to fix the problems you mentioned. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
place was clean and really chill ,in general its a nice place stay at
Business response:
Thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America hopes to see you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.