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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My guest is from abroad and doesn't know English. Nobody came to clean his room during the week he spent. I just found it out yesterday.
Fuimos por un fin de semana largo, si solo estas buscando un lugar donde dormir por unas pocas horas porque el resto del tiempo estaras fuera del hotel, pues este es el lugar que necesitas, pero si necesitas mas comodidad BUSCATE OTRO HOTEL! El olor a humedo era insoportable y el aire acondicionado NUNCA enfrio! Habian cucarachas muertas por todos lados!!
Business response:
Marsol, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will consider a future stay as we would welcome the opportun... read more
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No coffee maker in room very less items in breakfast only packed items such as cereal bar and muffin. There is no breakfast area breakfast served in lobby.
Business response:
Thank you for being our guest. We are disappointed reading about your experience and the inconvenience caused as we did not explain our kitchenware policy. Kindly note, to ensure the cleanliness brand standards require us to keep dishware at the front desk. We are also sorry as you did not like our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Managem... read more
Normal bastante tranquilo logre descansar buen precio
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and review like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,944 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.