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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tub was not cleaned very well. The rug was very dirty. Need to keep up with the house keeping
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you had in your room, which impacted your overall experience with us. Your frustrations are understood, and our housekeeping team is briefed about your concern and improve our procedures concerning cleaning. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management
Limpieza de las Habitaciones. Recibimiento . Al llegar en la madrugada no habia nadie en la recepcion. Tube que llamar al telefono del hotel para que viniera la persona encargada. Llegada 2:30 am el avion se atrazo por el tiempo. Nunca limpiaron el cuarto en los 5 dias . se le comunico a la persona de limpieza en le pasillo y nos indico que fueramos a la recepcion. Lo comunicamos ,teniamos que esperar al otro dia durante la mañana. esto es inaceptable. el cuarto se debe limpiar por dia. Tengo que volver al area pero no a ese... read more
Business response:
Luis, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We also regret if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are ha... read more
I liked that it had a kitchenette but didn't use it because I wasn't expecting it. So I ate out. The table top in the kitchenette was not cleaned very well. Drippings from the last guest using it. Also the bathtub/shower had a large rust spot on the bottom near the drain. And the tile walks had some issues. It needs repairs. But overall the bed and other areas of the room were clean. Your staff was very helpful in explaining things I didn't understand a check in. Every hotel is a little different. I didn't expect them needin... read more
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you had a pleasant stay with us and liked the service provided by our front desk staff. However, we are sorry for the issues you encountered. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Most of the staff is so rude and they say they dont have pots and pans than after i complain they go to the back and get them for me. Never give enough towels. Overall rude
Business response:
Thank you for staying with us and reviewing your experience. Please accept our apologies regarding the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.