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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Missing necessities First the positive. Location was good and the staff was friendly. Now the bad. The room had no soap, shampoo, towels or a garbage can. The bed cover was stained and the room was slightly dirty. The outside stairs had cigarette butts all over and were dirty. For the price it was ok.
Business response:
Thank you for sharing your experience. We are pleased to know you liked our location and found us to be a good value. However, we are sorry for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that we can improve our future guest's experience. Thanks again, and we hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management
It was super clean. Nd nice staff. Hjkkvvghjjgfdssssss d xcg g
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Very good hotel! Very good hotel!
Business response:
We are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for your kind words, and we look forward to hosting you again soon. Sincerely, Hotel Management
Great location for my purposes, staff was friendly. Room is supposed to be an efficiency room. Stove and fridge was there, but no untensil, pots and pans, dishes, no soap in kitchen or bathroom, no shampoo or body soap, no bath towel. Room was dirty, when I tried to use phone it was filthy and inoperable, not even plugged in. I know I paid discounted rate but expected to be able to at least was my hands after using restroom. I had to Call lobby on my cell and get my soap at front desk. This was not the best first impression ... read more
Business response:
Thank you for your review. We are glad you liked our convenient location and friendly staff. However, we are sorry for the issues in your suite. Your feedback will be shared with the appropriate teams for review and action. Please know, kitchenware and bath amenities are kept and available at the front desk upon request. We value your comments and hope to see you again soon on your next trip this way. Sincerely, Hotel Management
This Extended Stay America meet all my needs in a clean and efficient manner. When I return to the D.C. area, I will definitely look for to staying here!
Business response:
Thank you for selecting Extended Stay America for your stay. It is such a pleasure to know you had a rejuvenating visit and that you were amazed by how well-kept our property is! We would be most happy to welcome you back when in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.