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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
4.5 Its was good.
Business response:
Bryan, we are happy your stay at our hotel was a pleasant one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management.
Andrew the head manager is he is good, he is courteous he helps you out as much as he possibly can he is not rude at all he is a good guy
Business response:
Thank you for sharing your gracious comments about the outstanding service you received from Andrew. He has a great passion for providing excellent hospitality, so we are pleased to share your wonderful comments with him. Thank you again for being our guest, and we look forward to your next stay at the Extended Stay America. Sincerely, Hotel Management.
The toilet was slightly clogged and the breakfast could have been better but hotel was clean a decent overall
Business response:
Thank you for sharing your comments. We are pleased to know you liked our well-kept property and that you had a pleasant visit. However, we are sorry for the maintenance issue you encountered. We have shared your feedback with the appropriate team so that we can improve our service going ahead. Thanks again, and we hope to host you again in the future. Sincerely, Hotel Management
Probably wouldn’t choose it again I’m not super picky, so it was fine. The room had just enough toilet paper to get me through the couple nights but would have been nice to have an extra on hand. The comforter had a lot of stains and a cigarette burn hole in it. The she was also stained and the pillow cases smelled like smoke. I was only there to sleep and I don’t know how to set my expectations for the hotel, so perhaps these are just some comments for consideration. The service was friendly however.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.