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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like the breakfast they should have some sort of eggs or home breakfast i mean it's called extended stay with the theme of a house great breakfast will make worth the price to stay there
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Nice staff and good environment keep the good work
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know you were impressed with the service you received from our excellent associates and that you loved the ambiance of our hotel. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Cynthia was extremely helpful and genuine. 4.5 out of 5 stars
Business response:
Leon, thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Cynthia for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
I will recommend😀💥 Go to was a great opportunity for the price.
Business response:
Warren, thanks for recommending Extended Stay America. We are happy to read that you enjoyed your visit and found us to be a good value. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will visit us again the next time you are in our area! Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Never again No hot water requested extra pillows never got them
Business response:
Maria, thank you for being our guest. We are sorry we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Disappointing and unfriendly When I walked into the lobby to sign in, there was a sign on the desk saying they'd be back in 15 minutes. I heard some sounds in the back and could see somebody in a storage room around the corner. I called out hello a few times without any response. 5 minutes later, a lady walked out, did not make eye contact, did not smile, and did not say hello. When I said I was checking it, she asked for my ID. When I got to the room, I pulled out the sofa bed to get it ready for our son for after dinner. ... read more
Business response:
Sylvie, thank you for reviewing your stay. We apologize for the service issues you encountered while you were here. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We're also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Please consider giving us another o... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.