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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like dragging my suitcase up the stairs as there is no elevator. I also dislike having my door open on the outside instead of a hallway. And you can hear the traffic in 28.
Business response:
Dear Eileen, Thank you for your feedback. Please know we are committed to providing the highest level of service and quality for every guest, and we apologize for not meeting your expectations. Rest assured, we are communicating your concerns to the relevant parties and will take appropriate action. We hope you will allow us to demonstrate the renowned hospitality for which we are known.Sincerely,Hotel Management
Enjoyed my time
Business response:
Dear Flavio Cesar, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your time at our hotel. Providing a positive and memorable experience for our guests is our utmost priority, and we're thrilled that we were able to do so for you. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. We look forward to serving you again soon!Sincerely,Hotel Management
The receptionist seemed like she was making us a favor to check us in. Barely talked to us because she was on a call all the time. The room was okay, but the pillow had no pillow cases and the tub had the paint coming out. Not a place I would recommend to go back.
Business response:
Dear RAQUEL MARI, Thank you for sharing your experience, and we apologize for the service and condition issues you encountered during your stay. Providing excellent customer service and maintaining our rooms are top priorities. We regret that we fell short of your expectations. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We appreciate your understanding and hope to have the opportunity to make it right.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,419 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.