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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet was stained.Door to room paint missing
below ok it did not bother me that the facilities are old but it bothered me that the bathroom and high-touch surfaces were not clean and that soured my stay considerably. i took a tissue and rubbed the plate on the bathroom light switch a few times to find a dark residue left on the tissue. the tub felt slippery under my feet but in a slimy way that made me think it needed cleaned. the shower head had residue and pink slime mold. the handles on the sink had some dried residue that flaked off.
Business response:
Dear Guest, We're sorry to hear about your recent experience. Ensuring cleanliness is a priority for us. We appreciate your feedback and will address these concerns with our team to improve our standards. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing these issues to our attention.Sincerely,Hotel Management
good
The receptionist seemed like she was making us a favor to check us in. Barely talked to us because she was on a call all the time. The room was okay, but the pillow had no pillow cases and the tub had the paint coming out. Not a place I would recommend to go back.
Business response:
Dear RAQUEL MARI, Thank you for sharing your experience, and we apologize for the service and condition issues you encountered during your stay. Providing excellent customer service and maintaining our rooms are top priorities. We regret that we fell short of your expectations. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We appreciate your understanding and hope to have the opportunity to make it right.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 4.4 star rating with 1,463 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.