Extended Stay America Select Suites - Wichita - Airport

Business response:

Dear Guest, We’re sorry to hear that your experience left you feeling disappointed. That’s never the impression we aim to leave. We take your feedback seriously, and we’re sharing it with our team to address the concerns and identify where improvements are most needed. We appreciate you giving us a chance, and while this stay didn’t meet your expectations, your comments will help guide the steps we take to do better moving forward. We hope to have the chance to welcome you back so we can provide you with the flawless experie... read more

Business response:

Dear Guest,Thank you for the terrific review of Extended Stay America. We’re thrilled to hear that your experience was one of the best stays you’ve had over the past year. Our goal is always to provide exceptional service and comfort, and we’re so glad to know we met your expectations. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest,We’re glad to hear that the room served its purpose for your quick stay. However, we apologize that the amenities do not meet your expectations. To ensure cleanliness and consistency, we maintain a selection of items at the front desk and provide them upon request. We appreciate you pointing this out and will ensure our team communicates these details upon check-in. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better ... read more

Business response:

Dear Guest,We are very pleased that you thoroughly enjoyed your stay at Extended Stay America. Thank you for sharing such a glowing review. It means a great deal to know that your visit left such a strong impression. Our team works hard to create a warm, enjoyable environment for every guest, and it’s rewarding to know that your time with us stood out in such a positive way. From the service you received to the comfort of your stay, we’re grateful that everything came together to make your experience memorable. We hope you a... read more

Business response:

Dear Guest,We sincerely apologize for the inconvenience caused by the air quality during your stay. We understand how frustrating this can be. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. We appreciate your feedback and the opportunity to improve our services. We hope to have another chance to show you the authentic, warm hospitality that w... read more