Extended Stay America Select Suites - Wichita - Airport

Janice H 

on BBB

a year ago

Not a great experience. No hot water. Linen charge for clean towels. Was told they only change stay overs, every 2 weeks. 

Schuyler M 

on BBB

a year ago

Me and my wife's clothes were stolen from the laundry room at Extended Stay America in **********, **. We reported the theft on Saturday 7/6 to the staff. They said they would contact the general manager that day and let us know what the manager said. We heard no response, so we followed up on Sunday 7/7, and nobody had notified the general manager or the remaining staff. The general manager was contacted on 7/7, and they promised to investigate the theft via the many security cameras on 7/8. On Monday 7/8, the general manag... read more

Schaela F 

on BBB

a year ago

First and foremost, I would give 0 stars if it was permitted. ***** at the ******************************************************************* location is by far the rudest front desk manager I have ever met. I work for the largest hotel chain in the world (Marriott) and my husband and I are in between homes at the moment do we chose the extended stay because we thought it would meet our temporary needs for the moment. When I checked in I was not asked if I had a pet which didn't seem out of the ordinary at the time because ... read more

Michael T 

on BBB

a year ago

I checked into the Extended Stay America with two senior citizen-aged parents at ************, and was greeted by the general manager, *****. Upon checking in, I was told that the elevators are all non-functional due to a lightning strike. Upon requesting a room on the first floor, given that I was checking in with a parent that has arthritis in their knees, I was told that there were none available. We were given a room at the top floor. Upon entering the room, it was made apparent that it has not been cleaned - the beds we... read more

Alec P 

on BBB

a year ago

Promised big discounts for cancer patients receiving treatment, up to 45%, at the ********* area. I tried everything imaginable to get the discounts but it was all a big lie, the American ************** also said that there was big discounts because they were connected with Extended Stay but I never received any discounts from anyone. Do your homework before you give to ANY charity because I have found out along my journey that you will get nothing from any charity but they still want you to donate. 

Dan V 

on BBB

a year ago

We booked 5 rooms for one night traveling most of the day arriving at hotel at approximately 9:20pm The last room was processed and keys delivered at 9:53. I timed it. The location was ********************************************************. Very poor service by young man whom "served" us. Date was July 6th, 2024. My hope is that management somehow sees this and helps thier clerk and perhaps thier process if it is at fault so no one else has to wait 33 minutes for prepaid rooms after a long day. 

Angela S 

on BBB

a year ago

I made a reservation for a long term stay to get a rate of ***** a night, minus pet charges. I have been charged almost double that amount for over 47 days, totaling ******** of my money that they stole. When calling customer service, I have been lied to by one representative twice, and hung up on once. Maintenance is non existent and management steals from the guests. How do I get my money back??? How do I get them to charge what the rate states on the reservation???? 

Shannon M 

on BBB

a year ago

Booked 2 weeks over a week on extended stays website. Called in a few days before to see if they had a disabled ****. Girl named ******...although trying to help...booked us in an ADA **** but found out AFTER that it wasn't a completed ****. So what happened is that while she put us in the ADA **** others were making res online and thru reservation line and they took the nights we were supposed to get.I booked Jul 01-jul15 A WEEK PRIOR. Have my confirmation and everything. They wouldn't honor my dates. I was told that now th... read more

Purposely P. 

on BBB

a year ago

The experience here at this location has been spiritually draining. The personnel and staff has allowed an abundance of drug activity to take place. Housecleaning does not cooperate in cleanliness of the rooms. The front desk makes excuses and turns a blind eye to the needs of paying customers. I pay weekly and it is not cheap but it's close to the medical center where I'm being treated. Children are running up and down the hallway at 1am and 2am in the morning. Housekeeping for a paying customer on a weekly rate only happen... read more