Extended Stay America Select Suites - Wichita - Airport

Dionne L 

on BBB

2 years ago

Horrible! Room smells of urine, bedsheets are spiked, unsafe environment from other guests, no front desk help at night. Was told night manager on the way to help but nobody showed. I called twice. Im ********************************* what smells like a litter box! 

Ignored C 

on BBB

2 years ago

They are terrible raciest people at the hotel. I wouldnt recommend anyone stay at this place. Yet along come visit. They are the worst place I have ever visited and stayed with and if I was able to give them less then 1 star I would. They are rude and disrespectful and they are like a click there. They dont care about their guess and or their families. If you have a problem and or a question. Then it an issues and never want to fix the problem. But quick to blame you. If I had to over rate this place it would be a negative 1... read more

Ada B 

on BBB

2 years ago

This is one of the worst hotels I have ever visited in my life. The front desk staff are rude and refused my son and I clean towels on multiple occasions. The manager *********************************, and a staff member forced my son and I out the hotel by the police for asking for clean towels. Meanwhile I was severely sick and had to be hospitalized the next day. I was on bed rest for several days, but the manager ********************************* found a way to say I was bothering staff. I found out a lot of people are a... read more

Neil L 

on BBB

2 years ago

Dont even think they deserve any comment had my motorcycle hauled away and wouldn't pay to bring it back because of the mistakes nothing but drug addicts here in ************** if managment had a clue of this s*** hole this place would be shut down lawyer involved to get motorcycle back and seeing for pain and suffering 

Seona L 

on BBB

2 years ago

Have been verbally harassed by another guest for months on end with no resolution. Employees with horrible attitude and mouths also just get away with it. The late fees are killing people and expecting people to pay a week in advance who have been living here for more than 6months is not going to keep you in business. Writing up management for working with paying guests is just wrong. Ive been here a year and it gets more stressful and uncomfortable every week. Things need to change. You dont need to be greedy to make money.... read more

Kim M 

on BBB

2 years ago

I have had to stay at the ********* ** location for more than a month. It is run down. The stoves don't work well. They are all rusted. The refrigerator stopped working in the night. Spoiled all my food. I was refused compensation. The refrigerators are all old rusted, and leak. I had to go room to room with the front desk attendant to find a refrigerator that wasn't filthy, and somewhat worked. Being he was the only employee in the building. My son helped remove the old one and replace it with another very old refrigerator.... read more

Maree M 

on BBB

2 years ago

I HAVE WITNESSED MULTIPLE FRAUDULENT ACTIVITIES DURING THE ******19 MORATORIUM FROM MANAGEMENT FILING FOR LANDLORD RENTAL ASSISTANCE CHANGING THE NIGHTLY LOCKED IN PRICE THAT TENANTS HAVE. THEY HAVE STARTED AN *****ION AND THE ***** CASE MAIL THAT WAS SENT TO THE PROPERTY MANAGEMENT HELD IT AND GAVE IT TO US A MONTH LATE SO WE WOULD MISS THE ***** DATE. NOW SHERIFFS POSTED A NOTICE TO VACATE ON OCTOBER 5TH 2023 AT 6:01 A.M, ********* HOUSING COMMISSION HAS OR IS GOING TO PURCHASE THIS PROPERTY ON ****** ************** IN ***... read more

Douglas D 

on BBB

2 years ago

Extended Stay America - Briarwood I have stayed here numerous times over the last 5 years and have always appreciated it. Its always been clean and safe place. However my last stay September 1 - 15th I had to cut my stay short. I ended up checking out on the 8th. I had checked out by 8:00am. Check out time is 11 After I had already checked out on the 8th through the front desk my card was charged for the week and have a credit/refund of ****** roughly. The company agrees with this too. However I dont understand why I was bil... read more

Elizabeth P. 

on BBB

2 years ago

The worst hotel ever, rude manager, stinks and has roaches, spiders and flat out disgusting. Dont go to this place!