Extended Stay America Select Suites - Wichita - Airport

kyla l 

on BBB

2 years ago

If I could give no stars I would.On april 18-23,2023I flew in from ***** for the *** drumline competition. I booked a double bed for my mom and I. Upon arrival there was no one at the front desk and we had to wait about 10 minutes for anyone to come. The lady was not friendly, I was immediately charged, other hotels only hold a deposit. Once in our room we had a small full bed for the two of **. I called repeatedly with no answer, finally when they answered I was told there was no other rooms. The ** didn't work, the bath tu... read more

Kimberley P 

on BBB

2 years ago

I am a towing company who did work for 2 Extended Stay America's back in October 2022. I do not normally work without getting paid upfront, but as a courtesy I extended your hotel credit and billed you. I have been attempting to get paid for 8 months. I have dozens and dozens of emails and phone calls out to no avail. At first I was told the manager that was there left and did not process the paperwork, then the regional manager did not process it, then AP after 6 months asked for a W4, they said it got kicked back several t... read more

Sam L 

on BBB

2 years ago

The temporary manager is very rude and racist towards people of other color also very unethical when it comes to the practices of the hotels policies ****** is unfit to run a hotel due to lack of people and communication skills she has repeatedly harassed me and my family since she came along with false claims of us smoking in our room when we proved her wrong she has since went to the extent of trying to force us to use the reservations she makes for higher prices when we find discounted prices we have been here for months ... read more

Eric R 

on BBB

2 years ago

I stay at extended stay from ********************, first I book my stay with a third party go to front desk he told me is not fully paid, ok got my debit and paid in full plus $100 deposit , he tried to run again I already overwhelmed because my 5 years old son need to use the bathroom but he doesnt care just to run the card again, he told is theres any problem and i said yes , you running my card again of course I dont want to see getting charge twice and the end of the story they charge me $167 because they said I was smok... read more

Nicole W 

on BBB

2 years ago

I stayed at The Extended Stay America in ********, ** on April 28th. After checking in with my partner we headed out to tend to business in the area. Returning to our room we tried watching ** only to find the ** DIDN'T work!! I called the front desk and the attended came down to check it and said she'll leave a note for the manager. We settled in to go to sleep, I keep feeling like something was on me. Upon getting up to look in the bathroom mirror I had *** BUG BITES on my back, arm, neck and hand. I called the front desk ... read more

AJ T 

on BBB

2 years ago

My boyfriend, daughter and I decided to get away from the house for a night and booked at this location on 4/28/23. There was a blonde haired white lady at the front desk with a HORRIBLE attitude. We checked into the room around 6 something and immediately checked out due to the horrible and disgusting condition of the room. The blinds were broken, the floors were dirty and the bed looked like a prison cell bed. I called customer relations immediately and check out of the room. We then went to a Comfort Inn in **********.Cus... read more

Jena G 

on BBB

2 years ago

Our stay was for one night from April *****, ***3. The hotel claimed to be smoke-free rooms, but the hallways reeked of cigarette smoke and there were burn holes in the furniture and blanket in our room. Our room had a strange odor to it. We discovered four outlets did not work, the kitchen light switch did not work, there was no microwave, and there were bleach stains on the sofa. It looked like the bathtub had not been cleaned as there was a sliver of a soap bar stuck to the soap stand. While the towels were tidy and clean... read more

Ken T 

on BBB

2 years ago

I booked online through their best rate guarantee, I arrive at the hotel to be told they sold my room and i have to pay double to stay and could be refunded later. A month goes by I cant get a return call from any managers or district manager. When I finally do the manager is screaming at me on the phone and then tells me he would not issue any refund and hangs up the phone. The rooms were dirty, the ** did not work, beds are itchy and uncomfortable. I highly highly would look into any other hotel. This company is very poorl... read more

Marley M 

on BBB

2 years ago

****************************** WORST HOTEL EVER. Sewer problems and rude staff