Extended Stay America Select Suites - Wichita - Airport

Tammy J 

on BBB

2 years ago

When I called their reservations number I was told that if I booked for a week and didnt stay the full week Id get a refund minus the difference between the weekly rate and the daily rate. I was told the difference was about $10 a night. So I booked during that call for a weeks stay.I stayed the week and extended my stay by a week. After I had stayed 11 nights, I told the the front desk clerk Id be checking out the next morning, 2 days early. Instead of charging me $50 more for the 5 nights I was staying out of the second pr... read more

Joseph S 

on BBB

2 years ago

Let me tell you about this location. Mold in the bathtub, water damage, countertop looks like someone peed on it. Our second night there someone had either got into a fight or simply was passed out on the second floor by the elevator. 15 cops were outside the building. I asked for a new room, the next room had one bed and was even worse damage then our original room. Our cards NEVER WORKED My lady ended up getting sick from the mold in the room. I called guest services to file a complaint because of the disservice they gave ... read more

Beth G 

on BBB

2 years ago

The room was dingy. When I opened a roll of toilet paper, it was moldy. The bathroom had mold. The hair dryer was dirty and moldy. There was trash when we entered. 

Ant D 

on BBB

2 years ago

This experience has been horrible!!! Having booking the hotel online and receiving a confirmation number and text message, upon check-in, we were informed that we didn't have a room. Staff member 1 informed me that the motel was overbooked and they didn't have a room reserved. I explained to them that we received a confirmation text that morning. Staff member 1 just shrugged and said there was nothing he could do. I was extremely heated at this point. I asked if there was a manager to speak to and I was completely ignored. S... read more

Mrs. M 

on BBB

2 years ago

I had the unfortunate experience of staying at this Extended stay America at ************ - ************* **********************************************************************************. I am a patient at the near by *********** and this place was one of the cancer society discounted places for long term stays. First, I was shock how dirty, musty and stinky this hotel was. We literally had to deep clean the counter tops and floors. The room did not look clean. The room are states its none smoking yet it reeked heavy of ma... read more

Ana M 

on BBB

2 years ago

The room was clean but smelled bad, and outside the floor and stairs were pretty dirty I call the front desk and they never clean it. 

Susan P 

on BBB

2 years ago

I made a reservation for the night of May 20 at the Extended Stay America ***************************. On the confirmation email it stated the reservation would be cancelled at midnight unless you called to let them know you would be late. I knew we could not make it there by midnight so I called & talked to the front desk. The gentleman advised me that the booking will be deemed a no show at midnight & too bad if we didn't make it there on time. I asked for a supervisor & was told there wasn't one. I have stayed at other Ex... read more

Melanie S 

on BBB

2 years ago

A month before our stay, we made a reservation at Extended Sat in *************, va. We made the reservation for 2 nights (Fri-Sun) but ywerent sure we were going to make it until Saturday. I made sure they understold we were willing to page for both nights so that we were able to make sure we had a place to stay for the half marathon. We had family issues that needed to be attended to Friday and we were unable to leave Friday night (it would have been a long drive extremely late at night and not safe). So we left early Satu... read more

Diana L 

on BBB

2 years ago

First it was a place to go to have space and a kitchen. The service here is unavailable. Nobody is ever at the front desk. Housekeeping is very minimal. The building is ***** infested. During the stay doors covered in plastic guessing for extermination. Inconsiderate of guests, my children and I were having to breath in chemicals for days...and the roaches were still crawling around. Check out was awful. I clearly stated I was checking out, and ******* charged another week to my credit card When I asked her she says yes.. I ... read more