Extended Stay America Select Suites - Wichita - Airport

Celynthia/Neville S 

on BBB

2 years ago

Have have been at three different extended stays. The one in ******** ******** not only is it nasty but the hallways stinks very bad. The one in ********/******* ******** they just give your room away without even giving notices I came from out of town had made reservations at the one in ********/******* ******** and when I got to the hotel they stated that my room was no longer available and yes I checked in before 6:00 p.m. and the one that I'm at now that I have to stay at not only was their prices higher but the customer... read more

April B 

on BBB

2 years ago

So we walk into this place and it reeks of cigarettes, weed and stuffiness! So beside all that, I get back from some of the alumni gatherings and find that the toilet got clogged from someone pooping. I went down to ask for a plunger and they gave me one fresh out of another toilet with toilet water run off , in a dollar general bag!! Please, please DONT EVER book another room with out showing me, PLEASE!!! 

Wadie A 

on BBB

2 years ago

I had a terrible experience with extended stay America in ********* ********, I have told the lady on the front desk that I wanted to leave due to an urgent situation it was around 1:00 p.m. the lady said you can leave and there will be no charge to you to that extra time I told the lady thank you very much you are nice went upstairs packed my stuff came downstairs there was another lady she said you have to pay for another night since you are checking out late I told her the lady who was here before you said otherwise he fi... read more

William T 

on BBB

2 years ago

complaint has been filed in court. My attorney spoke with corporate . Extended stay is dodging paperwork . The manager and the house keeper has been named in the lawsuit I was told that the manger was getting fired for her negligence. Also I was told that the housekeeper will be fired 

Carla S 

on BBB

2 years ago

This location has bed bugs. The sad part is after I reported it, I had to wait 2 weeks and only received a partial refund. The manager, **** didnt seem surprised by the bugs. I was bitten for 9 days and didnt realize I was actually being eaten until I woke up with bite marks all over my body. I went to the emergency room and still no apology or settlement. To make matters worse, the establishment continued to rent the rooms side by side without treatment. The entire experience was traumatizing. I am prepared to file with mag... read more

Teresa M 

on BBB

2 years ago

My son has stayed at this hotel for a few weeks and had no problems with anything until he got into a little bit of trouble witch has nothing to do with my complaint On him being checked out of the motel I went to get his things that had been locked up Upon the day I went to get his stuff the lady said everything was there I said Im just going to look through his stuff and I found that his Apple Watch was not among his items and she said everything was packed up that was in the room I said that watch is a $300 watch and its ... read more

Tomeka H 

on BBB

2 years ago

This extended-stay is located in ************, *********** booked a room from February to April me and my two kids had to stay in this room because we relocated from out of state I never had bedbugs or roaches lived in my own home so we didnt have any issues. I only brought clothes and suitcases. Everything was washed and clean. Practically brand new we stayed in the room on the first floor everything was cozy at first there was a few stains and things I felt they couldve Kept up with considering we was paying over $2000 a m... read more

Mark E 

on BBB

2 years ago

Had reservation for one evening at Extended Stay Southwest *****. Arrived at 10:45pm local time. That is an after hours check in. Never was informed of any after hours check in. Called a number from lobby phone and was told that someone would be available in 30 minutes to check me in. Drove to next exit and checked into another motel and in room well before 30 minutes. The property charged me for the night, said that by leaving I canceled my reservation and therefore I would be charged. Unbelievable. 

Randy E 

on BBB

2 years ago

WELL!!!! Where do you me to start. All the reviews i just read are all TRUE. we are still here but are leaving due to bad Managment and the staff during the day are rude and should not be in the Public eye. since day one of our stay ******* behind the desk had a attitude to me, and found out during our stay talking to other resident's they say the same thing about her Attitude. And as for the charges they make NO sense, and as for the laundry room the machines and floor and tables are Dirty. They say NO smoking in the rooms ... read more