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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The a dishwasher is disgusting and the kitchen was really dirty. Inside the cabinets and the drawers were extremely dirty. And the refrigerator was old outdated, yellow-ish and very dirty. Although it is for extended stay there was not a single plate, cup, or silverware at all. Also, very limited bedding. No extra covers were available and it was a cold night. But the woman at the front desk was wonderful , helpful and friendly. I forgot her name but she was from Queens NY.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered in your room. This is certainly not the standard we strive to maintain, and we will work with our housekeeping team to ensure these areas are addressed immediately. Also, our kitchens come equipped with essential appliances, so guests have the flexibility to bring or purchase their preferred cookware and dining items. We regret if there was any miscommunication on our part, and we grea... read more
Overall nice property. The 2 issues I had were no staff at the desk late night and my tub was full of dirt like no one even cleaned it at all.
Business response:
Dear Christen, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. However, we apologize for the issues that kept it from being perfect. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. We hope to provide the flawless hospitality you deserve.Sincerely,Hotel Management
New Years Eve
Business response:
Dear Lisa, We are delighted that you had a wonderful stay at Extended Stay America, and we appreciate your fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 794 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.