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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff very friendly & helpful.. Carpeting & chairs in the room need to be cleaned.
Business response:
Rose, thank you for your candid evaluation. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. We apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
It was nice that the room had a microwave. Breakfast was coffee with Coffee mate creamer, no milk or half and half available, and instant Quaker oatmeal. No thanks! It took us a while to figure out how to work the shower, until I happen to glance over at the mirror and saw the instructions there. It would help if the instructions were closer to the shower spout or if the staff mention it at check-in.
Business response:
Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one and liked your room. We hope to see you again soon. Sincerely, Hotel Management
Safe, quiet. However the rooms, hallways could be much better disinfected and cleaned, microwave had finger prints all over, similar door knob oily. Cleanliness could definitely be much more improved. Breakfast grab and go also not great, very cheap, compared to similar priced competitor hotels.
Business response:
Chinjune, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry the cleanliness of our property was not to your expectations. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Great stay Eddie at the front desk was so helpful. We booked the hotel once we arrived there. We had reservations at another hotel that was terrible.
Clean but average Easy check in. A little run down but clean & available. No frills and a grab & go breakfast which was coffee & snack bars which were cleaned up & gone at 9:00 am!
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
We are very pleased with the service and how clean the property is.
Business response:
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
When we checked in we were given a room that was already occupied. We went to front desk to say key wasnt working but really we were tryng to get into an occupied room. Thabk goodness the uh had the door locked from the inside at the time. When we did get an unoccupied room then Floors were sticky and stained and trash was left in the corner of the room. Thank goodnessnit was only for one night.
Tricky to find Difficult to find even with GPS. Large clean room
Business response:
Judith, thank you for being our guest at Extended Stay America. We appreciate your perfect rating and are glad to know you liked our well-kept, spacious suite. However, we regret any inconvenience you had while reaching us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 792 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.