This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a lime and onion within the fridge in our room upon arrival. I also requested 1 queen size bed (which was said to be available) but got a room with 2 beds instead. Other than that, the room was okay at best.
Business response:
Dear Tyler, We would like to express our deepest apologies for any inconvenience caused by not receiving the room you requested and we truly regret if we overlooked a few issues in preparation of the room before your arrival. However, we are glad to see that despite this you enjoyed your stay overall. Thank you for your candid feedback. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Manageme... read more
They need to have coffee pot in room like the the other hotels I have stayed at
Business response:
Dear Robert, We are genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. We will be addressing these matters internally to ensure the welcoming environment we are known for. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with the outstanding experience you deserve.Sincerely,Hotel Management
Good price and good room for a night. Would stay again!
It is hard to beat the convenience and cost of Extended Stay when you factor in the reasonable room cost and the meal savings by eating in. The road to the hotel is deteriorated and full of pot holes and badly needs new surfacing. The hotel condition is average and cleanliness is average. This location provides not pots/pans/dishes/glassware, those items need to be requested and we only received paper goods. Still it was a good value.
Business response:
Dear Michael, Thank you for reviewing your stay. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we want to apologize for the issues that kept it from being perfect. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. Thank you again for your feedback. We look forward to making your next stay with us perfect.Sincerely,Hotel Ma... read more
Sur le site internet de l’hôtel on indique déjeuner compris, mais option extrêmement limitée soit café et muffins très ordinaire.
Business response:
Dear Diane, Thank you for sharing your feedback regarding the breakfast options. We apologize if our current offerings did not meet your expectations. We strive to provide a satisfying experience for all our guests, and your comments will be shared with our team for improvement. We appreciate your understanding and hope your stay's other aspects were enjoyable. We value your input as it helps us enhance our services for future guests.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 792 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.