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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great
The room was dirty and floor sticky. I called for a blanket and there was no service.
Business response:
Dear Linda, Please accept our apologies for your disappointment during your stay. Providing exceptional service to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincer... read more
Run down and no coffee
Business response:
Dear Bill, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We are thrilled that your overall experience was positive. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
There was a lime and onion within the fridge in our room upon arrival. I also requested 1 queen size bed (which was said to be available) but got a room with 2 beds instead. Other than that, the room was okay at best.
Business response:
Dear Tyler, We would like to express our deepest apologies for any inconvenience caused by not receiving the room you requested and we truly regret if we overlooked a few issues in preparation of the room before your arrival. However, we are glad to see that despite this you enjoyed your stay overall. Thank you for your candid feedback. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Manageme... read more
They need to have coffee pot in room like the the other hotels I have stayed at
Business response:
Dear Robert, We are genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. We will be addressing these matters internally to ensure the welcoming environment we are known for. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another opportunity to provide you with the outstanding experience you deserve.Sincerely,Hotel Management
Good price and good room for a night. Would stay again!
It is hard to beat the convenience and cost of Extended Stay when you factor in the reasonable room cost and the meal savings by eating in. The road to the hotel is deteriorated and full of pot holes and badly needs new surfacing. The hotel condition is average and cleanliness is average. This location provides not pots/pans/dishes/glassware, those items need to be requested and we only received paper goods. Still it was a good value.
Business response:
Dear Michael, Thank you for reviewing your stay. It is nice to learn how much you enjoyed the many aspects of your visit and that you found our hotel to be of great value. However, we want to apologize for the issues that kept it from being perfect. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. Thank you again for your feedback. We look forward to making your next stay with us perfect.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 795 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.