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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Kevin, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Disappointment My family and I booked 2 rooms. The smaller room had obviously been cleaned and was comfortable. The other larger room appeared to have been "prepared" very late and was not clean at all. There was food on a plate in the microwave. We also noticed that the hallways looked unvacuumed.
Business response:
Thank you for taking the time to share your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. We value your review as it will help us to improve ourselves, and I assure you we will. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Give it a shot if you are on a budget For what this hotel costs, it was well worth the cost. Definitely recommend on a budget !!!!
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It’s a pleasure knowing you loved our reasonable rates and thoroughly enjoyed being with us. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
never again Horrible front desk staff. Was offered a free night stay about 3 weeks ago and still have not received.
Business response:
Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong. We appreciate you choosing us for your accommodational needs and would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager
nice night guy Very helpful staff. The night guy carried my baby's Pac and play to my room when he saw me over whelmed with child, bag and cooler.
Business response:
Thank you for sharing your experience at Extended Stay America. We are pleased to know you enjoyed your time with us and that the exceptional service provided by our Front Desk staff made it even better. I will be sure to share your compliments with him personally. We appreciate you choosing us and hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
It was just okay. No shower curtain, couldn't take a shower, the "breakfast" is a snack (decent coffee). It was clean. It was safe. It was okay. This is the 2nd time I'm commenting on the same information and ticked you want more. Not a good survey.
Business response:
Thank you for being our guest. We are happy to know you loved your clean room and liked our convenient location. With that said we’re sorry for any inconvenience caused. I will share your feedback with my entire team in an effort to improve our facilities moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, General Manager
Howard Johnson's is next door. We did not get the room we reserved. We were put in a room that had been taken "off line". Apparently it was a non-smoking room that had been smoked in. It still smelled. There was an air purifier left in the room. Front desk have me a spray bottle of Fabreeze! There was a dirty used washcloth in sink with used soap bars. Same full garbage bag stayed by elevator for two nights. Mattress cover under sheets had blood stain.
Business response:
Peter, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We regret the inconvenience caused and hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 792 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.