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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was clean and conveniently located. There was an issue with the shower, which the staff addressed quickly. Perhaps asign near the shower would be more helpful to other guests. Additionally, the free breakfast was pretty crude, because instant oatmeal and coffee was all that was available at 8am.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with attentive service provided by our staff. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Christina, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Deanna, thank you for being our guest. We are happy that overall you were pleased with your stay. We hope to have the chance to prove it to you on a future stay Sincerely, Hotel Management
Only if you have to This hotel is not convenient from the expressway and is hard to find, even with GPS. When you arrive you will be surprised there is really no lobby. This reminds me of a college dorm, but furnished.
Business response:
Michael, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
One Night Stay Good location and friendly staff. All rooms have full kitchens but you must get any utensils, pans, plates, cups, etc. from the front desk. Kitchens are not fully stocked. Only shampoo and soap provided in the bathroom, no conditioner so bring your own. Not even a coffee pot with coffee, cream and sugar. You must go to the kitchen if you want coffee. Maybe you can get these items at the front desk also? Breakfast was prepackaged muffins, granola bars, oatmeal, coffee, tea and hot chocolate. Okay for one night.
Business response:
Thank you for your overnight stay at our hotel. We are glad you had an overall comfortable experience and that you liked our convenient location. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Being an extended stay most of our guests carry their own toiletries and bath amenities, however, these items are also available upon request at the front desk and always complimentary. We appreciate your feedback and hope to have you as our guest again. ... read more
Business response:
Scott, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Thanks for reviewing our hotel. We want all of our guests to enjoy their stay, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, General Manager
No coffee in the morning. Ran out of toilet paper, and no extra roll, lucky there were tissue. Room was clean, but hallways and common area could use a good cleaning.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, I am sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns with my team in an effort to improve our service as well as facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 792 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.