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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only if you have to This hotel is not convenient from the expressway and is hard to find, even with GPS. When you arrive you will be surprised there is really no lobby. This reminds me of a college dorm, but furnished.
Business response:
Michael, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
One Night Stay Good location and friendly staff. All rooms have full kitchens but you must get any utensils, pans, plates, cups, etc. from the front desk. Kitchens are not fully stocked. Only shampoo and soap provided in the bathroom, no conditioner so bring your own. Not even a coffee pot with coffee, cream and sugar. You must go to the kitchen if you want coffee. Maybe you can get these items at the front desk also? Breakfast was prepackaged muffins, granola bars, oatmeal, coffee, tea and hot chocolate. Okay for one night.
Business response:
Thank you for your overnight stay at our hotel. We are glad you had an overall comfortable experience and that you liked our convenient location. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Being an extended stay most of our guests carry their own toiletries and bath amenities, however, these items are also available upon request at the front desk and always complimentary. We appreciate your feedback and hope to have you as our guest again. ... read more
Business response:
Scott, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Thanks for reviewing our hotel. We want all of our guests to enjoy their stay, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, General Manager
No coffee in the morning. Ran out of toilet paper, and no extra roll, lucky there were tissue. Room was clean, but hallways and common area could use a good cleaning.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, I am sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns with my team in an effort to improve our service as well as facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Business response:
Kevin, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
Disappointment My family and I booked 2 rooms. The smaller room had obviously been cleaned and was comfortable. The other larger room appeared to have been "prepared" very late and was not clean at all. There was food on a plate in the microwave. We also noticed that the hallways looked unvacuumed.
Business response:
Thank you for taking the time to share your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. We value your review as it will help us to improve ourselves, and I assure you we will. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 779 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.