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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Peaceful, Quiet, Convenient Had a great time and great stay
Business response:
Thank you for being our guest at Extended Stay America - Wilkes-Barre - Hwy. 315. It is wonderful to read how much you liked our hotel and that you had a comfortable and relaxing stay. Thanks again for your business, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
Okay place The place was nice enough for an inexpensive motel. The floors were sticky in my room in the kitchen/bath area. The lighting in the room wasn't so great. I had a tough time reading in bed. The bed was comfortable and the room was quiet even though there was a highway outside. You can't walk to anything from the property and the front door is locked at 9 p.m., which was not comforting.
Business response:
Hugh, thanks for evaluating your stay. We are happy you had an overall pleasant visit and you liked some aspects of our hotel. That being said, we are sorry for the inconvenience you experienced in your room. Your concerns will be shared with our housekeeping and maintenance team in an effort to improve our service and facilities. We hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Greatly appreciated Will return and recommend this hotel. 100% Everything
Business response:
Thank you for choosing Extended Stay America - Wilkes-Barre - Hwy. 315. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. Thanks so much for recommending us to future guests! We look forward to your return. Sincerely, General Manager
Got what we needed done. Brought my own coffee pot. Breakfast consists of muffins and granola bars. Used the laundry room while there. They provided dishes and flatware for our leftovers.
Business response:
Patricia, thank you for choosing to stay with us and posting your wonderful review. We are delighted you were comfortable here and that our facilities and service were to your satisfaction. We hope you will choose Extended Stay America - Wilkes-Barre - Hwy. 315 when your travels bring you back this way. Sincerely, General Manager
Psper thin walls. Everyone and everything was fine.! Until we tried to sleep. The people in the next room were so "busy" that our bed was shaking. The vibration came right through the wall. The only way we will ever stay there again, is if we have no "neighbors ".
Business response:
Thanks for evaluating your stay. We are glad you had an overall pleasant experience. That being said, we are sorry for the inconvenience you had while here. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager
Business response:
Karen, it was a pleasure having you as our guest at Extended Stay America - Wilkes-Barre - Hwy. 315. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating, and we look forward to your return visit. Sincerely, General Manager
Hotel stay I have stayed here several times over the past year with excellent experiences. I would have given 5 stars except for the last 2 visits . This week's visit welcomed me with some brown colored material on the toilet seat! The clerk on duty quickly came in with some bleach and cleaned the seat. The shower curtain needs a good bleach as well. The bottom that drags into the tub is gross. Then there are the light switches....extremely filthy. I wore white socks in my room...bad choice!! Carpet needs deep cleaning! Oh a... read more
Business response:
Lisa, thank you so much for being loyal towards Extended Stay America - Wilkes-Barre - Hwy. 315. We apologize for the housekeeping issues you encountered which resulted in a less than perfect stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. We appreciate you choosi... read more
Great place and would stay again. Great place and would stay again. The things that differentiate this place from a nicer hotel are the little things.... staff smoking in FRONT of building, dirty maintenance carts left parked in the lobby for hours, etc...
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that you were impressed with most aspects of our hotel. We have shared your comments with my entire team to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, General Manager
Business response:
Jessica, thank you for including Extended Stay America - Wilkes-Barre - Hwy. 315 in your travel plans. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 792 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.