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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice nights stay after a disaster down the road! Excellent and friendly staff. I just returned from picking up a meal and realized I needed ice. My fridge did not have an ice maker or ice trays. The maintenance guy brought me empty rays to help. I explained that I had a two liter and was wanting ice to have a cold drink with my meal. He brought me ice out of his room just to help me out. That's the kind of service that will bring me back. Congrats to the entire staff on an excellent night's stay.
Business response:
Thanks for the wonderful feedback and for staying at Extended Stay America. We are delighted to know you received an excellent service from our staff and that you were impressed with our convenient location close to the points of your interest. Your praises have been shared with the entire team for a job well-done. Thanks again, and we hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
I was happy with everything, but the man that works at night shift in the front desk told me that checkout was at 10am and I ask him for a late checkout and he gave me 11am... I found out the next day that a reg check is at 11am... I wasn’t to happy about that.....
Business response:
William, thank you for taking the time to share your feedback. We are pleased to know your overall stay with us was comfortable, but we are sorry for the inconvenience you experienced while here. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. Sincerely, Hotel Management
Ok hotel It’s an ok hotel, you get what you pay for. It took me about 20 minutes to check in as no one was at the desk at 2:00pm. I had to find a house keeper and ask her to check me in, she was very nice and graciously did so as a manager “George?” Spoke extremely loud on the phone as I stood there for 15 minutes. The rooms are fine, I just thought that was crazy as I was holding my bags.
Business response:
Jen, thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
Pros and cons Cons - the breakfast wasn’t breakfast. Just coffee (no decaf), granola bars, and instant oatmeal without milk. That’s it. The fitness center was being renovated but I was able to use a neighboring hotel. Some of the hotel’s fixtures are outdated Pros - they have pet rooms and it was very cheap. The staff was nice
Business response:
Barry, we appreciate your comments regarding your stay. We are glad to read you liked your room and the service provided by our stay. Having said that, we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you. Sincerely, Hotel Management
Not just a Wifi problem. The room itself was comfy and clean although the only toiletries were harsh shampoo and soap. Don't use the shampoo! There was a paint stain on the carpet just outside my door and I wondered why anyone would leave it there. A man was looming around the second floor and trying to get into rooms. Someone had told the reception girl and she called the police. Strange experience. Took me forever to get to the actual hotel because it's unclear that you must keep on driving up and up past the ESSA building... read more
Business response:
Elizabeth, we appreciate you staying with us and sharing your experience. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, we are sorry your stay was less than ideal, but we do appreciate having a chance to make things right. We hope you left the hotel with an overall positive impression and will make plans to come back soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The hotel was clean and conveniently located. There was an issue with the shower, which the staff addressed quickly. Perhaps asign near the shower would be more helpful to other guests. Additionally, the free breakfast was pretty crude, because instant oatmeal and coffee was all that was available at 8am.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with attentive service provided by our staff. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Christina, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Deanna, thank you for being our guest. We are happy that overall you were pleased with your stay. We hope to have the chance to prove it to you on a future stay Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 779 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.