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Extended Stay America Select Suites - Wilkes - Barre - Scranton
- Hotels
- Wilkes-Barre, PA
About this business
Location details
1067 Highway 315, Wilkes-Barre, PA, 18702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The 2nd time staying in the hotel, 1st time was great, this time the room wasn't as good as the 1st stay, the bedding have to go the pillows were warn out the The noise from bathroom kept me up until almost 2am felt like i was a radiator next to the bed, the front desk lady was very nice.
Business response:
Thank you for returning to our hotel. We are sorry you did not have a positive experience with us this time and regret the issues you had in your suite. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. On a positive note, we are pleased you liked our front desk staff. We hope you will choose us again in the future so we can provide you with a memorable stay. Sincerely, Hotel Management
Business response:
Sandra, thank you for being our guest at Extended Stay America. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Brooke, thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Ididnt like that there was no complimentary coffee or breakfast,when I made the reservation they said there would be some.
Business response:
Sandra, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret your disappointment with our grab-and-go breakfast not being available during your visit due to the current circumstances. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great staff. Smaller room. I’m staying here until I can find a furnished place that allows pets. There was drip marks in the bathroom cabinet and stains in the carpet. Mother room is smaller than other extended stays I’ve stay. Staff is fantastic! The sigh for the place is hard to see. Look for Holiday Inn Express. The road up is twisty and somewhat steep.
Business response:
Maria, thank you for choosing Extended Stay America. We are glad you had an overall pleasant experience and were impressed with our courteous associates. However, we regret you were disappointed with our accommodations. Your feedback has been discussed with the appropriate team members to see if we can make any improvements. We hope you will stay with us the next time you are in the area. Sincerely, Hotel Management
Business response:
John, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Sam, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilkes - Barre - Scranton
How is Extended Stay America Select Suites - Wilkes - Barre - Scranton rated?
Extended Stay America Select Suites - Wilkes - Barre - Scranton has a 4.2 star rating with 792 reviews.
When is Extended Stay America Select Suites - Wilkes - Barre - Scranton open?
Extended Stay America Select Suites - Wilkes - Barre - Scranton is open now. It will close tomorrow at 12:00 a.m.