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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the price of the room and that I was able to bring my small dog. I was disappointed that the only amenity was soap and a fridge. My pillows did not have pillow cases. My friend had to give me one from her bed. The towels were not bleached and pillows were yellow from head grease. The shower curtain had a black smudge from someone's dirty hand. The surfaces did not look like they were wiped clean between guests. I just got an overall gross feeling and did not walk on the floor with bare feet. I had to bring my own cof... read more
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
The property was nice and so was the location. But they don't clean rooms daily only every other week. You have to rent dishes and pots. Only give you 2 towels and face clothes your entire stay.
Business response:
You are right that our amenity offerings are unique and are not like those offered at traditional hotels --- we allow guests to choose and pay for only the amenities they want to use, like more frequent housekeeping or adding cookware to our in-room kitchens. Hopefully other guests will benefit from your description and enjoy their affordable stay with just the amenities they need or desire. We would look forward to welcoming you back again soon.
Business response:
We appreciate the good rating. Thank you!
Business response:
Your terrific rating made our day! Thank you. #WoodSpringGuestsRock
Nice hotel. Clean. Comfortable beds. Plenty of parking.
Business response:
We are glad our accommodations met your needs so nicely. Thank you for the feedback and 4-star rating and review.
Great place great place to stay I like the kitchen area
Business response:
Thank you for staying with us! We are so pleased to provide in-room kitchens in all of our rooms nationwide and we are delighted that you've been able to appreciate and enjoy our accommodations. We appreciate you.
The staff was very friendly. The room smelt old/musty. The bed was comfortable. Alarm clock didn't work & one of the lights were burnt out in the bathroom. Very noisy All around& at night trying to sleep.
Business response:
Thank you for your comments. We appreciate hearing what you loved and what you wished for and we will use this feedback to help us improve. We hope your overall stay was a good one and we hope you come see us again!
Business response:
Thank you for the good rating and for staying here with us.
Its a nice hotel but its to much noise people be making the bed to small and the room had roaches
Business response:
We hope your overall stay was a good one and please accept our apologies for the disturbing noise during your stay. We appreciate hearing from you and will work hard to address the issues you've noted. Thank you.
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,063 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.