Extended Stay America - Shelton - Fairfield County

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff wonderful during your stay. Providing friendly, attentive, and professional service is a top priority for our team, and it is rewarding to know that our efforts contributed to a positive experience. Your kind comments encourage us to continue maintaining high standards of hospitality and guest care. It was a pleasure having you as our guest, and we look forward to the opportunity to provide another enjo... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. While we are glad to hear that certain aspects of your stay were satisfactory, we sincerely apologize for the concerns you encountered. We understand our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding choices, which assists them in determining future options. We know that a fresh, clean hotel sets the tone... read more

Business response:

Dear Guest, We appreciate you taking the time to leave your kind rating for Extended Stay America. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret that there were any issues that kept it from being perfect. Our front desk team is always here to assist you. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad to hear that your room was satisfactory, but we sincerely apologize for the cleanliness concerns in the bathroom. Maintaining high standards of cleanliness is a priority, and we regret that we fell short during your stay. Your comments will be shared with our housekeeping team, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Guest, Your kind remarks about Extended Stay America are greatly appreciated. Thank you for this delightful review of our hotel! It was a pleasure hosting you, and we hope you are already planning another visit to our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced with the shower handle and the bedding. Comfort and functionality are essential to a pleasant stay, and we regret that we fell short in these areas. Your comments will be shared with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your patience and hope to have the opportunity to provide you with a more comfortable experience in the future. Sincerely, Hotel Management