Extended Stay America - Shelton - Fairfield County

Business response:

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear that our staff made a positive impact. It’s also great to know you found the room clean and comfortable for your stay. However, we appreciate your comments regarding the stove and will share this with our maintenance team to ensure it’s addressed. Your input helps us continue to improve, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that our front desk team made a positive impact during your stay. However, we regret that the breakfast options did not meet your expectations and that you encountered cleanliness issues in the hallways. Guest comfort and satisfaction are very important to us, and we will be reviewing these concerns with our team to ensure improvements are made. We appreciate your patience and hope you’ll allow us the opportunity to provide you with a more enjoyable expe... read more

Business response:

Dear Guest, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff wonderful during your stay. Providing friendly, attentive, and professional service is a top priority for our team, and it is rewarding to know that our efforts contributed to a positive experience. Your kind comments encourage us to continue maintaining high standards of hospitality and guest care. It was a pleasure having you as our guest, and we look forward to the opportunity to provide another enjo... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. While we are glad to hear that certain aspects of your stay were satisfactory, we sincerely apologize for the concerns you encountered. We understand our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding choices, which assists them in determining future options. We know that a fresh, clean hotel sets the tone... read more

Business response:

Dear Guest, We appreciate you taking the time to leave your kind rating for Extended Stay America. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon! Sincerely, Hotel Management