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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spent 10 days, rooms were clean, staff was great. Definitely will go back again.
Good
Business response:
Dear Guest, We are so glad your visit left such a positive impression. Everyone at Extended Stay America truly appreciates you taking the time to share your feedback. It means a great deal to know your experience met your expectations. We’re grateful you chose to stay with us and hope to welcome you back again soon for another fantastic stay. Sincerely, Hotel Management
The room was not the very clean. Parking lot has garbage around the parking area. The hallway smells like a smoker lived there. Someone pulled fire alarm at 11pm.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. Concerns regarding room cleanliness and the condition of the parking area are disappointing to hear, as these are fundamental to guest comfort. We also understand how the presence of smoke in the hallway and a late-night fire alarm would disrupt rest and create frustration. We take comments like this seriously and have shared your feedback with the appropriate teams to ensure greater attention to overall upkeep and common area presentation. It’s dis... read more
La chambre était propre . Les draps aussi . Les armoires etaient défraîchies . Et le petit déjeuner inclus n'a été qu'un café seulement. Il ont dit que le fournisseur n'avait pas livré ce matin . ☹️
Business response:
Dear Guest, We appreciate you taking the time to share a balanced review and for noting what stood out positively as well as what could have been better. It’s great to hear that the room and bedding were well-prepared and met your expectations. At the same time, we regret that certain furnishings did not reflect the standard presentation we strive to maintain and that the morning offering was limited during your visit. While our breakfast is designed as a simple grab-and-go option, we understand how availability can affect t... read more
The room was kind of shabby, and not particularly clean. There was NO breakfast until morning #3 when they put out two flavors of instant oatmeal. That's it. Regular coffee, plain tea bags, and empty bottle of coffee mate and instant oatmeal. And they whisked it all away at 9:28 a.m. Staff was friendly.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. We understand how disappointing it must have been to find a room that did not feel properly maintained, and we also recognize how the limited breakfast options could have affected the start of your day. Situations like these can understandably overshadow an otherwise planned visit. We take comments like this seriously and have shared your feedback with the appropriate teams to help improve room readiness and consistency in amenities. On a positive n... read more
There was a strong pot odor in the hallway.
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the unpleasant scent you encountered in the corridor, as this is not the environment we strive to maintain for our guests. We understand how important a fresh and comfortable atmosphere is to an enjoyable visit. Please know that your comments have been shared with our team, so appropriate action can be taken to address the matter. We appreciate you bringing this to our attention and hope to have the opportunity to provide y... read more
Beautiful
You need exterminator. I had to kill a couple of roaches in my room.
Business response:
Dear Guest, We appreciate you choosing to stay with us and for sharing your feedback. We are sorry to hear about the concern you encountered during your visit, as this is not the experience we aim to provide. Please know that your comments have been taken seriously and shared with our team for prompt attention. At Extended Stay America, we are committed to improving and hope to welcome you back for a more comfortable stay. Sincerely, Hoyel Management
Pet friendly but there was a fee. Outside grounds weren’t great-lots of dog poop, broken down vehicles, trash. Plenty of parking. Rooms don’t have any kitchen items-you have to ask for items at desk. Breakfast wasn’t very good, just packets of oatmeal (no bowls), coffee, snack bars, pretty much it. Room was clean and comfortable. It was mostly quiet although I had requested to be away from other guests but we had someone directly across from our room. Doors slam so hard and loud.
Business response:
Dear Guest, We are glad you found your room comfortable and appreciated the easy parking at Extended Stay America. Thanks as well for sharing your thoughts on other aspects of your stay. Your feedback helps us focus on areas that matter most to our guests, and we’re always working to enhance the overall experience. We hope to welcome you back for an even more pleasant and seamless visit next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,511 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.