Extended Stay America - Shelton - Fairfield County

Business response:

Dear Guest, We are so glad your visit left such a positive impression. Everyone at Extended Stay America truly appreciates you taking the time to share your feedback. It means a great deal to know your experience met your expectations. We’re grateful you chose to stay with us and hope to welcome you back again soon for another fantastic stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize that your stay did not meet expectations. Concerns regarding room cleanliness and the condition of the parking area are disappointing to hear, as these are fundamental to guest comfort. We also understand how the presence of smoke in the hallway and a late-night fire alarm would disrupt rest and create frustration. We take comments like this seriously and have shared your feedback with the appropriate teams to ensure greater attention to overall upkeep and common area presentation. It’s dis... read more

Business response:

Dear Guest, We appreciate you taking the time to share a balanced review and for noting what stood out positively as well as what could have been better. It’s great to hear that the room and bedding were well-prepared and met your expectations. At the same time, we regret that certain furnishings did not reflect the standard presentation we strive to maintain and that the morning offering was limited during your visit. While our breakfast is designed as a simple grab-and-go option, we understand how availability can affect t... read more

Business response:

Dear Guest, We sincerely apologize that your stay did not meet expectations. We understand how disappointing it must have been to find a room that did not feel properly maintained, and we also recognize how the limited breakfast options could have affected the start of your day. Situations like these can understandably overshadow an otherwise planned visit. We take comments like this seriously and have shared your feedback with the appropriate teams to help improve room readiness and consistency in amenities. On a positive n... read more

Business response:

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the unpleasant scent you encountered in the corridor, as this is not the environment we strive to maintain for our guests. We understand how important a fresh and comfortable atmosphere is to an enjoyable visit. Please know that your comments have been shared with our team, so appropriate action can be taken to address the matter. We appreciate you bringing this to our attention and hope to have the opportunity to provide y... read more

Business response:

Dear Guest, We are delighted to know your stay met your expectations. Hearing that you had a positive experience truly means a great deal to our team. At Extended Stay America, we work hard to provide a comfortable and convenient environment for every guest. Thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back again soon for another enjoyable visit. Sincerely, Hotel Management