Extended Stay America - Shelton - Fairfield County

Business response:

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear that our staff made a positive impact. It’s also great to know you found the room clean and comfortable for your stay. However, we appreciate your comments regarding the stove and will share this with our maintenance team to ensure it’s addressed. Your input helps us continue to improve, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are pleased to hear that our front desk team made a positive impact during your stay. However, we regret that the breakfast options did not meet your expectations and that you encountered cleanliness issues in the hallways. Guest comfort and satisfaction are very important to us, and we will be reviewing these concerns with our team to ensure improvements are made. We appreciate your patience and hope you’ll allow us the opportunity to provide you with a more enjoyable expe... read more

Business response:

Dear Guest, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to the city. Sincerely, Hotel Management