Extended Stay America - Shelton - Fairfield County

Business response:

Dear Guest, We are delighted to know your stay met your expectations. Hearing that you had a positive experience truly means a great deal to our team. At Extended Stay America, we work hard to provide a comfortable and convenient environment for every guest. Thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back again soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We're delighted to hear that you appreciated our well-kept, spacious room. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that our valued guests, like you, recognize their hard work. We also appreciate your kind words about our team overall. At the same time, we sincerely apologize that your arrival experience was not as welcoming as it should have been and that the television service was inconsistent during your stay. Your feedback is important to us, and we wil... read more

Business response:

Dear Guest, We are glad to hear that you found your room to be clean. However, we sincerely apologize for the inconvenience you experienced at check-in and for the breakfast offerings not meeting your expectations. We understand how important it is for guests to feel welcomed and to have a satisfying start to their day, and we regret that we fell short in these areas. Your comments have been shared with our concerned teams to ensure staff remain attentive to guests and that our breakfast options are reviewed for quality and ... read more