Extended Stay America - Shelton - Fairfield County

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re pleased to hear that our team made you feel welcome and found the room’s cleanliness up to standard. It’s also great to know that you found our parking convenient. However, we apologize that the kitchen and in-room amenities didn’t fully meet your needs. While kitchens include key appliances, additional kitchenware can be requested from the front desk at a nominal charge. We apologize if this information was not clear during your booking, and we will share your c... read more

Business response:

Dear Najia, Thank you for taking the time to share your experience. We are sorry to learn about the issues you encountered with the smell and the upkeep of the furnishings. Your feedback has been shared with our housekeeping team to address these matters and ensure better comfort for future guests. While we regret that your overall experience fell short, we appreciate your recognition of our staff’s dedication, especially Julpha, Marlon, and the cleanliness of the property. We hope you will consider giving us another opportu... read more

Business response:

Dear Raymond, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a satisfactory time. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel ... read more

Business response:

Dear Charlie, We appreciate your positive review and for being our valued guest. Thank you for sharing your remarks about our clean suites. We love to hear when a guest has had a wonderful night’s sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management 

Business response:

Dear Chloe, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management