Extended Stay America - Shelton - Fairfield County

Business response:

Dear Surya, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time in your room. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we regret that our breakfast choices did not meet your taste, and we will share your remarks with the team concerned for improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely... read more

Business response:

Dear JAYSON, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and were pleased with the staff and clean rooms. However, we hope you will accept our apologies for the inconvenience caused with the smell in the common areas of the hotel and will address them immediately. Further, your observations have been duly noted, and we promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hot... read more