Extended Stay America - Shelton - Fairfield County

Business response:

Daniel, thank you for posting a review of your visit. We're sorry you were unhappy with our housekeeping services. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Eric, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're delighted you visited Extended Stay America and that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your well-kept room and were impressed with our courteous associates. Also, we will share your feedback with regard to our grab-and-go breakfast with our Brand Leaders to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are pleased you liked our front desk associate, but we sorry for the difficulties you encountered. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your reque... read more

Business response:

Jackie, thank you for being our guest. Although we strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered here and that we couldn’t deliver you a clean and comfortable stay. Your feedback for the odor has been shared with the housekeeping team to do a deep cleaning of our property. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management