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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in, went into the room and went back down to let the staff we would not be staying! The overwhelming smell of marijuana and the loud barking dogs was unacceptable. The room’s floor was so slimey we were sliding across it. Horrible experience!
Business response:
Dear Sheryl, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up on these matters to ensure a more wonderful experience for every guest who enters our doors. We appreciate your thoughts on this matter and your patience. Our front desk team is always here to make your stay more e... read more
The breakfast was limited to coffee and a few pre wrapped muffins. The vending machine took my money and did not dispense the item. The description said use of local gym. The only local gym charged me $15 a day to use the facility. When I asked the staff they were only aware of that gym that charged. Also noticed that people were living there long term. The rear of the facility (picnic area) looked very lived in.
Business response:
Dear Michael, Thank you for taking the time to share your experience. We’re sorry to hear that the breakfast offerings didn’t meet your expectations. The concerns with the vending machine are also being addressed by the team on a priority basis, so that no other guests experience similar issues. We understand how frustrating that can be and regret that your stay wasn’t more comfortable. Please consider giving us another chance in the future. Sincerely, Hotel Management
This place was disgusting. It was clearly never deep cleaned and stunk like cigarettes. They offered up room spray. Other guests said their rooms smelled the same. They gave us one towel and one set of bedding for 4 people and two beds. When we asked for more we were told they didn’t have any left. They finally got some washed and up to us around 10 pm. We first started asking at 3:30. I know they were busy… and double booked but they really acted like we were a Burden and ridiculous for asking. I was not surprised I’m the m... read more
Business response:
Dear Amanda, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations. The issues you described are unacceptable and far below the standards we aim to uphold. We understand how frustrating it must have been to wait hours for the supplies. Your comments about the breakfast offerings are noted and will be reviewed with our team to ensure better service and preparation moving forward. We appreciate your patience and regret that we missed the opportunity to provide a comf... read more
We had a very disappointing experience at the Extended Stay America Suites. From the moment we arrived, the smell of marijuana and cigarettes was overwhelming. I specifically requested a non-smoking room at the front desk, and the staff assured me that our room was non-smoking. However, the elevator and hallways reeked of marijuana, and when we entered our room, it had a strong cigarette odor that made it very uncomfortable. We could barely sleep. As non-smokers, we found this environment not only unpleasant but also potenti... read more
When we walked into the lobby it smelled like weed and cigarettes. Bring your own hair dryer because you won’t have one in your room. When I left the room to get breakfast, it smelled like weed. The hotels breakfast legit consists of pre-wrapped blueberry or double chocolate chip muffins or oatmeal. That’s it- no fruit, water or juice. There was hot chocolate, tea and coffee. I was expecting more with “breakfast included.” When we checked out, we were never asked how our stay was. Overall, I would not stay there again.
Business response:
Dear Jaime, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. The concerns you raised are not reflective of the standard we strive to provide. We understand how important a clean, welcoming environment and a satisfying breakfast are to a comfortable stay. Your comments have been shared with our management team for immediate review, and we’ll be working to address these issues and improve the overall guest experience. We appreciate your patience and regre... read more
I stayed with them the week of the 12th of July and I still to this day have not been “refunded” my hold money.ive tried to call and it goes to voicemail or I get hung up on as soon as they answer.im going to try contacting again tomorrow but this is the worse experience ever
Business response:
Dear Kyla, We sincerely apologize for the inconvenience you encountered with your booking and understand how frustrating it must have been to deal with the financial issue. We regret that our team did not provide the level of support and care you deserved during the situation. We hope you will give us another opportunity to provide you with the comfortable and reliable stay you expected. Sincerely, Hotel Management
The room was smaller than it looked in pictures. Relatively clean but you had to make your own bed (they supplied bedsheets). Asked the front desk and they did not have any pillows (other guests got there first for pillows). Breakfast was coffee and packaged muffins. Front desk staff was nice. Not worth the price $160.
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.