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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
pictures are not updated this place was dirty unsafe falling apart woke up 6 hours before checkout and left with bites on my arm
Breakfast is no breakfast. No ice machine. Ice maker broken. Dogs barking on the floor. No receipt provided.
Business response:
Dear Nurgul, Thank you for sharing your feedback. We sincerely apologize for the various inconveniences you experienced during your stay. We understand how these issues can impact your overall comfort, and we regret falling short of your expectations. Your comments have been shared with the appropriate teams to help us address these concerns and make necessary improvements. While there are certain limitations we’re working through, we remain committed to enhancing the guest experience. We hope you’ll consider staying with us... read more
Hotel was ok construction at 8am outside room hallway. Disturbing my rest manager open my door twice housekeeping @8am. When call front desk after 3hrs of noise from machine in hallway .Manager extended 2hrs for checkout. Then open my door 1 hour later asking me to checkout. Said it was a mistake. I had a headache. When am to checkout manager was busy cleaning room. Then couldn't even apologize to fix the situation. Told me to contact Expedia if i was not happy .I would never return. Situation was fixable she failed me as a ... read more
Business response:
Dear Adian, It was disappointing to read your comments about yourstayat our hotel. We sincerely apologize for the disruption caused by the hallway noise early in the morning, as well as the confusion around your checkout time. We understand how frustrating that must have been, and appreciate your patience. We also regret any inconvenience that one of our associates may have caused. We strive to provide excellent hospitality to all of our guests; therefore, we truly regret that this was not your experience. Rest assured that ... read more
Wont recommend It was very difficult to sleep, due to all the barking dogs staying there. There was barking all day and night. It almost felt like a pet hotel. AND the cleaning lady stole some of our things!! We will not be staying there again.
Business response:
Dear Ashley, Thank you for sharing your feedback. We understand the importance of a quiet, secure environment for rest and peace of mind. While we are a pet-friendly property, we are reviewing our noise control policies and guest communication to ensure that all guests can enjoy a comfortablestay. We are especially concerned about your report regarding missing belongings. This is a serious matter, and we are reviewing the incident to determine its cause. Your experience does not align with the standards we strive to uphold, ... read more
This is not a 3 star
Business response:
Dear Sylvia, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with a more positive experience. Sincerely, Hotel Management
Nightmare stay! This property stated that it was recently renovated. That was not true. Room had newer flooring but everything else was terrible. We were not comfortable staying there. Clientele was questionable. We checked out after the first night. Didn’t feel safe there.
Business response:
Dear LouAnn, Thank you for taking the time to share your feedback. We’re sorry your experience did not reflect the expectations you had for your visit. Your observations about the condition of the accommodations and the overall environment are taken seriously, as providing a welcoming and secure atmosphere is our priority. We understand your disappointment and regret that you chose to leave early. Your comments will be shared with the appropriate teams as we work to improve. We hope you will consider giving us another chance... read more
Clean but Sparse Rooms was quite neat, clean, and well maintained. Staff were always very helpful & friendly, but sparse. Amenities were very limited (no fitness area on site, no pool, no dining on site, no ice machine, no in room coffe pot - required to ask for one, no room service during stay, etc) for the average hotel & price. Breakfast was very lean & limited with front desk staff being responsible for restocking food & drink items as needed. Unfortunately, other guests staying at hotel also made our stay uncomfortable ... read more
Business response:
Dear Stacy, Thank you for staying with us and sharing your detailed impressions. We’re glad you enjoyed the clean accommodations and the warm attitude of our team. However, we regret that certain aspects of your visit did not meet your expectations and that disturbances from other guests impacted your comfort. Your observations are important to us as we strive to improve the guest experience and enhance our services. We appreciate your patience and understanding, and we hope you will consider returning so we can have the opp... read more
We booked and paid in advance for a room with two queen beds; we arrived for check in at 9:00 PM. Our room had been given to another customer! As an alternative, we were offered a King room or the option of cancelling our reservation. In my opinion, this is a totally unacceptable business practice. Don't sell a room that you can't deliver!
Business response:
Dear Susannah, Thank you for sharing your experience. We sincerely apologize for the situation you encountered upon arrival. It is deeply disappointing when a confirmed reservation is not honored, and we understand how frustrating and unacceptable this must have felt. Your feedback has been shared with our leadership team for careful review and consideration. This does not reflect the standards we strive to maintain, and we are taking steps to ensure greater reliability and respect for our guests’ reservations going forward.... read more
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Business response:
Dear Guillermo, Thank you for being our guest and for sharing your valuable feedback. We sincerely apologize that your experience did not reflect the standards we strive to uphold. Our goal is to ensure that each guest enjoys a comfortable and positive stay. We apologize that this was not the case. We hope you will consider giving us another opportunity to provide the level of hospitality you deserve. Thank you once again for choosing us, and we wish you all the best in your future travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.