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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crackheads every where the house keeping kept coming in my room and was reported 4-5 times this location needs to be shut down no breakfast etc
Business response:
Dear Latress, We deeply regret that your stay was affected by repeated intrusions by our service team and disruptive activities on the premises. We understand that these disturbances and the absence of a morning meal led to an unsatisfactory experience. Please know that your concerns are being taken seriously, and we are reviewing our procedures to ensure enhanced privacy and guest comfort. Your insights are invaluable as we strive to improve our services, and we remain committed to delivering a higher standard in the future... read more
This was a emergency booking and the minute u walk in the place smell like pure cigarettes smh my 3 yo child was coughing from the smoke
Business response:
Dear Mary, We sincerely apologize for the discomfort caused by the environment during your stay. We understand how upsetting it must have been, especially with your child’s discomfort, and we deeply regret that this experience did not meet your expectations. While smoking is only permitted in designated areas, we recognize the impact this had on your visit, and we assure you that your feedback will be shared with the team to prevent such situations in the future. We truly hope you will consider giving us another opportunity ... read more
The food was grab and go and only included a granola bar, muffin, coffee and tea. No place to eat. The gathering room was full of furniture. The room had no shower curtain, i had to ask for one. The parking lot had nails in the parking spots. Smokers were at both entrances. Bikes were left on sidewalks.
Business response:
Dear Linda,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered during your stay. The issues you mentioned, including the limited breakfast offerings, missing shower curtains, and the condition of the parking lot, do not reflect the standards we aim to uphold. We also regret the challenges caused by smokers at entrances and items left on sidewalks, which can impact guest comfort.Your comments have been shared with our team to address these concerns promptly. We appreciate your hon... read more
Property was under construction once u walked inside
Business response:
Dear Rob,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the construction during your stay. We understand how this can affect the overall experience, and we regret that it impacted your visit. While we work to improve our facilities, we strive to minimize any disruptions to our guests. Your feedback is valuable, and we hope to provide you with a more comfortable and pleasant stay in the future.Sincerely,Hotel Management
Dogs were barking all around the rooms. Other guests were rude and loud in the hallways
Business response:
Dear Kathy, Thank you for sharing your experience. We sincerely apologize for the disturbance caused by the noise from other guests and their pets during your stay. While we strive to maintain a peaceful and respectful environment, we understand that this was an inconvenience to you. Please know that we take your feedback seriously, and we will address this matter with our team to ensure a more comfortable experience for future guests. We value your feedback as it helps us improve, and we would love the opportunity to welcom... read more
Don’t do it! One of the worst hotels I have get stayed in. Tons of construction That I was not aware of when booking. The smell of paint was throughout the entire hotel. The beds were a joke. Looked more like a cot. Don’t stay at this place
Business response:
Dear Jeff, Thank you for sharing your experience. We are sorry to learn that your stay did not meet expectations and apologize for the inconvenience caused by the construction and its effects. While improvements to our property are aimed at enhancing the guest experience, we regret that you were not informed about the work beforehand. Additionally, we are disappointed that the accommodations did not provide the comfort you expected. Your feedback is important, and we will use it to address these issues with our team to ensur... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.