Extended Stay America - Somerset - Franklin

Business response:

Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay. Kindly note, kitchenware and other in-room amenities for your suite are available and kept at the front desk upon request. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Nora, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Nora, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked your room. However, we are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive review. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management