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Extended Stay America - Somerset - Franklin
- Hotels
- Somerset, NJ
About this business
Location details
30 Worlds Fair Dr., Somerset, NJ, 08873, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Great value! This was exactly as advertised. Had very few needs so met my needs with ease. Fire alarm at like 3am but just a minor inconvenience.
Business response:
Jeffrey, it was a pleasure to have you as our guest at Extended Stay America, We are delighted to read you an overall pleasant stay and liked the value we offer. However, we apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your rest. Thank you for choosing our hotel. We hope you will make the same choice the next time you visit Somerset. Sincerely, Hotel Management
The entire hotel was clean. Staff was vwrh helpful and friendly
Business response:
Thank you for the five-star review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property and the great service delivered by our courteous associates. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you, and we look forward to welcoming you back on your next visit to this area! Sincerely, Hotel Management
Clean , affordable. and friendly.
Business response:
Nora, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only liked our friendly staff and comfortable suite, but you found us to be a great value. Thank you once more for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Nothing special. For sure FD can do a better job of taking care of the guests.
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your review, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
awful i asked for extra pillows that they never brought. big nasty stain on the bathroom counter. also was locked out of hotel building due to key card failure and no one to let me in. it was freezing. i was pissd!
Business response:
Simon, thank you for evaluating your stay. We are sorry you did not have a pleasant stay with us and regret the difficulties you experienced. We understand your frustration and have shared your concerns with the appropriate team to improve our service and facilities going forward so we can better serve our guests. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Somerset - Franklin
How is Extended Stay America - Somerset - Franklin rated?
Extended Stay America - Somerset - Franklin has a 3.3 star rating with 1,562 reviews.
When is Extended Stay America - Somerset - Franklin open?
Extended Stay America - Somerset - Franklin is closed now. It will open on Sunday at 12:00 a.m.