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Extended Stay America - Somerset - Franklin
- Hotels
- Somerset, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30 Worlds Fair Dr., Somerset, NJ, 08873, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Convenient location for our visit. Room was decent size. Bathroom was in need of repair. Shampoo and soap were provided (no lotion or conditioner). Breakfast had coffee and pastries ( granola bars, pa jagged muffins).
Business response:
Thanks for the feedback. We are glad to read you liked your room and that our location was perfect for your needs. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
I enjoy my stay except the cleaning lady was short and annoyed.
Business response:
Thank you for choosing to stay with us. We're glad to know overall you had a pleasant experience, but we're sorry for the behavior of one of our associates. Your feedback has been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Robert, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
The property is very dark at night so safety comes to mind when in the parking lot. Even trying to identify the hotel at night was a challenge (small lit sign). Also, I figured the free breakfast that is included would be a standard buffet style that is available at similar hotels. Not the case as it is coffee, pre-packaged muffins and cereal bars. Likely wouldn't stay here again.
Business response:
Steve, thank you for evaluating your experience online. We are sorry to know you felt unsafe and that our breakfast offerings weren't to your liking. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Neil, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Rutgers weekend
Business response:
Kurt, we are pleased to read your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Clean hotel Great Service Great service clean hotel
Business response:
Alexis, we thank you for choosing Extended Stay America. Your comments were a pleasure to read; it is always nice having our devotion to service recognized! We hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Somerset - Franklin
How is Extended Stay America - Somerset - Franklin rated?
Extended Stay America - Somerset - Franklin has a 4.2 star rating with 1,007 reviews.
When is Extended Stay America - Somerset - Franklin open?
Extended Stay America - Somerset - Franklin is closed now. It will open on Sunday at 12:00 a.m.