Extended Stay America - Somerset - Franklin

Business response:

Thank you for writing about your stay at Extended Stay America and sharing it with fellow travelers. It is always great to see our guests have enjoyed their stay with us, and comments like yours reassure us that we are on the right track. We look forward to welcoming you back the next time you're in City. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thomas, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Angelo, thank you for being our guest at Extended Stay America. We’re glad to know you were impressed with your well-appointed room, but we’re sorry our grab-and-go breakfast was not to your liking. Please be assured that we will share your feedback with our brand leaders to assist them when determining new offerings for future implementation. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Nasser, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Liron, thank you for your review. We are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are sorry we missed meeting some of your expectations in regards to our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We would like to inform you that the coffee maker is available at the front desk and it’s complimentary. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management