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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service on check-in, even though it was after midnight. We called ahead of time to let them know we would be arriving after midnight because of flight delays, to enure the reservation was not canceled, and/or that our room would not be given to another. The gentleman on the phone assured us that it would be just fine, and he would be the one checking us in. Made us feel at ease during an already stressful, long, and hectic travel time. Check in was a breeze and we are so thankful. Great after-hours service that did not... read more
Hotel was clean and all the staff were friendly and helpful
Business response:
Anthony, thank you for choosing Extended Stay America. We are thrilled your stay with us was enjoyable, and you loved our well-maintained property. It is also a pleasure to read about the attentive service provided by our associates. We strive to deliver great hospitality to every guest, and our team will be pleased to know that their efforts are not going unnoticed. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Business stay Overall stay was average. Room was stale in air. At night the check in lady was very rude and un polite. Did not say anything about room supplies. DId not have any cups or glasses-had to get all cooking supplies and utensils from the front the next day. Keshia the assistant manager was very polite and did help with making stay much more tolerable. I prepaid for the weekend. No business center and no breakfast as advertised. Grab and go was only a muffin.
Business response:
Michael, thank you for your candid evaluation. We regret not meeting your expectations with the breakfast and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service issues you experienced, and rest assured, we will take the necessary actions to elevate our service... read more
PLEASED TRAVELERS Staff was personable and courteous; our refrigerator was not working in our room and we were immediately moved to a room with a working refrigerator. Everyone was approachable and friendly. Highly recommend this hotel.
Disappointed Bed very comfortable, stains on pillow/pillowcase. Garbage left on bathroom floor and in can..partial roll of toilet paper-none on reserve (thank goodness I carry my own) tub and sink dirty and clogged (maybe if they cleaned it they would know), my husband had to go to front desk to get a plunger and fix them both...refrigerator had sticky residue inside. One washcloth. Did not expect top notch breakfast, but, some fruit and juice would have been nice to go along with the Muffins and granola bars.
Business response:
Raymond, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 4.4 star rating with 1,550 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.